Make a request

The ATIP Online Request service is a fast, easy and convenient way to submit a request. You can also use mail or email.

Who can make a request

Any Canadian citizen, permanent resident or any person or corporation residing in Canada has the right to request access to records of government institutions that are subject to the Access to Information Act.

Any Canadian citizen, permanent resident or individual present in Canada has the right to access their personal information held by government institutions that are subject to the Privacy Act.

Proceed to ATIP Online Request

---

Where do I start?

There are basically two types of requests:

The consent must be dated and signed by the person giving the consent.

1. Access to Information Request for requesting information not of a personalnature.
2. Personal Information Request for requesting information of a personalnature.

   Note: If you are requesting personal information that is not your own, you must include a consent to release the information.

   Consent must be provided in writing indicating:

   • the specific information the person wants to be released,
   • the name of the person giving the consent; and
   • to whom consent is being given.

---

Making an information request

1. Informal request

An informal request can be submitted in the form of a signed letter statingclearly what information is being requested.

With informal requests, there are:

• no fees
• no legislated deadlines
• no recourse for a requester in the event they wish to lodge a complaint.

Certain informal requests may be handled at the point of origin.

Send your informal request to:

Access to Information and Privacy
Veterans Affairs Canada
PO Box 7700
Charlottetown, PE C1A 8M9
Canada

2. Formal request

A formal request is a request made in writing to the government institution that controls the record, which indicates you are requesting access under one of the Acts(either the Access to Information Act or the Privacy Act).

Make an online request:

Apply online for a faster, easier and more convenient way to submit access to information requests.

Make a request by mail or email:

OR

Submit a written request containing the following:

AND

1. Print and fill out the Access toInformation Request Form or Personal Information Request Form.
   • A statement that you are making a request pursuant to the Access to Information Act or the Privacy Act;
   • A description, as detailed as possible, of the records you wish to access. For example, you could give a date range and detailed subject matter.
   • Your name, complete address, telephone number, email; and
   • Date and signature.
2. Send your request and payment (if applicable) to:

   Access to Information and Privacy
   Veterans Affairs Canada
   PO Box 7700
   Charlottetown, PE C1A 8M9
   Canada
   Or
   E-mail: atip-aiprp@veterans.gc.ca

Does it cost anything?

There is a $5.00 application fee for each formal request filed under the Access toInformation Act only (VISA, MasterCard or American Express, money order or cheque payable to the Receiver General for Canada).

How long does it take?

The Department has 30 calendar days in which to respond to a formal request.(No time limit applies to informal requests). The Acts allow for legal extensionsbeyond the 30 calendar day response time. You will be notified in writing of anyextensions.

---