Information and alerts related to Veterans Affairs Canada programs or services.
Client definition
Veterans Affairs Canada has adopted a definition for the term “client”.
Find more on this definition and other information related to our mandate.
Litigation notices
Find information on certified class action lawsuits related to Veterans Affairs Canada clients.
2024 VAC National Client Survey
Phoenix Strategic Perspectives Inc. will conduct the 2024 National Client Survey on behalf of VAC, this July until September. If you receive a call for this 25-minute survey, please consider taking part. You will have multiple options how to complete the survey, including by telephone or online. The survey is available in both official languages.
Fraud prevention
We will never ask you to provide your SIN or credit card information. If the caller asks for this information, hang up immediately.
Disability pension corrective payment
If you received a Veterans Affairs Canada disability pension or certain related benefits between 2003 and 2010, you are eligible for a corrective payment because of a discrepancy in our calculations during those years. Most payments to recipients are automatic.
For more information, read our Frequently asked questions or contact us.
Information on wildfires across Canada
As wildfires continue to affect communities across Canada, residents are advised to follow the directives and instructions issued by local authorities. Find more information on the wildfire situation in your province or territory.
Veterans, former RCMP members and their families who need assistance as a result of the wildfires can call us toll-free at 1-866-522-2122.
Wildfires may affect the operation of our service locations, contact us for information on office closures.