Introduction
Canada is a great country, due in no small part to the sacrifices of the brave men and women who have served and continue to serve in the Canadian Forces.
The Veterans Bill of Rights is an expression of the rights Veterans have long identified as important. It is a comprehensive declaration of rights for all war-service Veterans, Veterans and serving members of the Canadian Forces (Regular and Reserve), members and former members of the Royal Canadian Mounted Police, spouses, common-law partners, survivors and primary caregivers, other eligible dependents and family members, and other eligible clients.
The Veterans Bill of Rights was developed in consultation with Veterans' organizations to strengthen our ability to respond quickly and fairly to the concerns of Veterans. It sets out the rights of Veterans and clients in accessing Veterans Affairs' programs and services. It is a clear and concise statement that Veterans Affairs will continue to make sure every one of its clients is treated with respect, with dignity and with fairness.
The Bill
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Clients
The Veterans Bill of Rights applies to all clients of Veterans Affairs. They include:
- Veterans with war service
- Veterans and serving members of the Canadian Forces (Regular and Reserve)
- Members and former members of the Royal Canadian Mounted Police
- Spouses, common-law partners, survivors and primary caregivers
- Other eligible dependents and family members
- Other eligible clients
Rights
You have the right to:
- Be treated with respect, dignity, fairness and courtesy.
- Take part in discussions that involve you and your family.
- Have someone with you for support when you deal with Veterans Affairs.
- Receive clear, easy-to-understand information about our programs and services, in English or French, as set out in the Official Languages Act.
- Have your privacy protected as set out in the Privacy Act.
- Receive benefits and services as set out in our published service standards and to know your appeal rights.
Complaints
You have the right to make a complaint and have the matter looked into if you feel that any of your rights have not been upheld.
All questions or comments may be directed to 1-866-522-2122 (English).