Veterans Bill of Rights - Wallet Card

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You have the right to:

• Be treated with respect, dignity, fairness and courtesy.
• Take part in discussions that involve you and your family.
• Have someone with you for support when you deal with Veterans Affairs.
• Receive clear, easy-to-understand information about our programs and services, in English or French, as set out in the Official Languages Act.
• Have your privacy protected as set out in the Privacy Act.
• Receive benefits and services as set out in our published service standards and to know your appeal rights.

You have the right to make a complaint and have the matter looked into if you feel that any of your rights have not been upheld.