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Health
- Mental and physical health - Main page
  Support and services related to your physical and mental health and wellness.
- Hearing loss and tinnitus
  Services and compensation for your hearing loss, tinnitus or other hearing conditions.
- Mental health and wellness
  Counselling and compensation for your mental health needs, such as PTSD or depression.
- Physical health and wellness
  Assistance and compensation for knee, back or other physical injury or health needs.
- Case management
  One-on-one support to help with a significant challenge in your life.
Financial
- Financial programs and services - Main page
  Support for your income, help making ends meet, and emergency funding.
- Compensation for illness or injury
  Financial payment for a service-related illness or injury.
- Income support
  Monthly payments to maintain and support your income.
- Medical costs
  Get help paying for healthcare services and expenses related to your health needs.
- Emergency funds
  Help when you may be facing a financial crisis or emergency.
- Help at home
  Get help to remain independent and self-sufficient in your home and your community.
- Death and bereavement
  Support to families of a deceased Veteran or a member of the CAF or RCMP.
- Prisoner of War benefits
  Compensation for eligible former prisoners of war.
Family
- Families and caregivers - Main page
  Benefits and services for family, including survivors and caregivers.
- Health programs and services
  How to access health and mental health services.
- Financial programs and services
  Support for your income and other financial programs and services.
- Education and jobs
  Prepare for post-service life, training and education, and finding a job.
- Housing and home life
  Help at home and support for caregivers.
- Death and bereavement
  Support to families of a deceased Veteran or a member of the CAF or RCMP.
Education and jobs
- Education and jobs - Main page
  Prepare for post-service life, training and education, and finding a job.
- Find a new job
  Helping Veterans find jobs. Helping employers find Veterans.
- Prepare to release
  Learn about services and benefits to help you and your family as you leave the military.
- Go back to school
  Support for education, training and their related financial costs.
Housing and home life
- Housing and home life - Main page
  Getting help at home, assistance with at-risk housing situations, and long-term care.
- Help at home
  Get help to remain independent and self-sufficient in your home and your community.
- At-risk Housing Situation
  Get help if your current economic or housing situation is unstable.
- Long-term care
  Financial support for the costs of long-term care.
RCMP
- Royal Canadian Mounted Police (RCMP) - Main page
  Options available to you as a member or former member of the Royal Canadian Mounted Police.
- Disability pension programs and services
  Financial payments provided for a service-related illness or injury.
- Medical costs
  Get help paying for healthcare services and expenses related to your health needs.
- Talk to a professional now
  Financial payments provided for a service-related illness or injury.
- Talk to someone who can relate
  There are peer support networks for members or Veterans of the CAF or the RCMP living with an operational stress injury (OSI).
- You and your family
  Services for you and your family when you leave the RCMP.
- Transition interview
  Leaving the RCMP can be a big change for you and your family. Schedule a transition interview to learn how we can help.
Remembrance
- Remembrance - Main page
  Veterans want Canadians to understand the price of freedom. They are passing the torch to the people of Canada, so the memory of their sacrifices will continue, and the values they fought for will live on in all of us.
- Wars and conflicts
  A closer look at Canada's military history from the South African War to the present.
- People and stories
  Learn the stories of soldiers, Veterans, volunteers, and others who have served Canada.
- Classroom materials
  Resources, lesson plans, and activities for the classroom.
- Commemorative events
  Upcoming events that commemorate the sacrifices of Canadian Veterans.
- Medals
  Medals and other decorations that honour Canadians who have served.
- Memorials
  Memorials and war cemeteries in Canada and around the world that honour Canadians who have served.
- Funding Programs
  Funding for projects that recognize traditional and modern-day Canadian Veterans and those who died in service.
- Search for family and friends who died in service
  The Canadian Virtual War Memorial is a registry of Canadians who died in service to our country.
- Video interviews
  Explore our collection of Heroes Remember interviews to hear personal stories from those who were there.
- How to find service records
  Those who wish to access military service records must do so through Library and Archives Canada.
Veterans' rights
- Veterans' rights - Main page
- How to appeal
  Independent assistance if you are not satisfied with a decision made by the Department.
- Veterans Bill of Rights
  An expression of the rights Veterans have long identified as important.
- Access to Information and Privacy
  Processes requests under the Access to Information Act and the Privacy Act.
- Ethical issues and concerns
  What to do if you believe that a public servant has violated the Values and Ethics Code.
- Veterans Ombudsman
  Works toward ensuring that Canada's Veterans and their families are recognized and supported in a fair, accessible, and timely manne
Forms
About VAC
- About VAC - Main page
  What we do, who we are, news releases, legislation and research
- Addressing wait times for Veterans
  Reducing wait times for disability benefit applications is our number one priority. Find out what we are doing about it.
- What we do
  Our mandate, approach and service standards.
- Who we are
  Departmental officials and the organizational structure.
- Reports, policies and legislation
  Find reports, legislation and policies for departmental programs and services.
- Research
  Access to the Research directorate and information about funding.
- Resources
  Additional information and tools related to services and benefits from the Department.
- Terms and conditions
  Summarizes the privacy policy and practices used on the website.
- Jobs at Veterans Affairs Canada
  Join our mission to serve those who have served. Explore open jobs at Veterans Affairs Canada.
News and media
- News and media - Main page
  Media relations contact, news releases, articles, backgrounders, facts and figures.
- Alerts
  Notices about service disruptions, class actions or other issues that may impact Veterans or the Department of Veterans Affairs.
- Services and Benefits videos
  Rehabilitation services can improve your health and help you adjust to life at home, in your community or at work.
- Submit Access to Information and Privacy (ATIP) requests
  Make requests under the Access to Information Act and the Privacy Act.
- News releases
  News Releases are used to give details about an announcement, event or key milestone.
- Backgrounders
  Backgrounders provide background or context information on a topic of interest.
- Media advisories
  Media Advisories are used to inform media of an upcoming event, giving details of who, what, when, where, and why.
- Media kits
  Information packages for media.
- Statements
  A statement replaces a news release if there will not be an event.
- Articles for Veterans and families
  Discover articles about Veterans and their journey from service to civilian life, and of the people or organizations who support them.
- Salute!
  Salute! is now a monthly e-newsletter.
- Facts and Figures
  Current and forecasted statistics about Veterans and other clients of Veterans Affairs Canada.
- Infographics
  Visual representations presented in a straightforward and engaging manner.
- Search for archived news articles
  Search for all archived news products from 2015 and earlier.
Contact us
- Contact us - Main page
  Call toll-free 1-866-522-2122 - Monday to Friday 8:30 to 4:30, local time
- Is this an emergency?
  Mental health, financial, homeless, and family issues.
- My VAC Account
  A simple and secure way to do business online.
- Talk to a mental health professional
  The VAC Assistance Service provides free and confidential psychological support that is available 24 hours a day, 365 days a year.
- Find a location nearest you
  Area Offices, CAF Transition Centres, Bureau of Pensions Advocates and Service Canada Centres.
- Other inquiries
  Services and Benefits, ATIP, BPAs, Media relations, Learning resources, Outsite of Canada?
- Help
  Our web site has been designed to provide you with different ways to find information on our programs and services.

My VAC Account / Mon dossier ACC

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Home
About VAC
Addressing wait times for Veterans

Reducing processing times for Veterans

Main navigation

Timely disability benefits decisions plan

VAC’s strategic direction for reducing processing times for disability benefit decisions for Veterans.
Disability benefits processing – summary report

A quarterly update about our performance for processing disability benefits for Veterans.
Wait time tool

This tool provides current average processing times for certain applications.

Date modified:: 2024-04-04

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Toll-free: 1-866-522-2122 TDD/TTY: 1-833-921-0071

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VAC Assistance Service

The VAC Assistance Service can provide you with psychological support. It is available 24 hours a day, 365 days a year. The service is for Veterans, former RCMP members, their families, and caregivers and is provided at no cost. You do not need to be a client of VAC to receive services.

Toll-free: 1-800-268-7708

TDD/TTY: 1-800-567-5803

Contact the Veterans Ombudsman

You have the right to be treated with respect, dignity, fairness and courtesy by Veterans Affairs Canada. If you feel that any of your rights have not been upheld or a decision is unfair, you have the right to make a complaint to the Veterans Ombud.

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