6.1 What we have learned
We have completed the first cycle of accessibility reporting, which included the Accessibility Action Plan 2022-2025 and the progress reports 2023 and 2024. This reporting cycle showed that we have made meaningful progress in identifying, removing, and preventing barriers across the Department.
With the publication of this new Accessibility Action Plan, we are renewing our commitment to listen to the voices of persons with disabilities. We have learned that listening is the most important step to having a department that will become accessible by design.
Accessibility is not the final destination, nor is it a separate part of the process. It cannot simply be added at the end. Instead, it must be intentionally built in from the beginning, with ongoing input from people with lived experience. There is no one-size-fits-all fix that guarantees complete accessibility.
6.2 Looking forward
We are proud of the progress we have made, but we know challenges remain, especially in the context of the changing environment in which we operate. Accessibility is not a one-time goal and is not just about compliance. It is an ongoing commitment to inclusion, respect, and equity. We are working towards an environment where everyone, including Veterans and employees, can fully participate and thrive. By embedding accessibility into every part of our work, listening to lived experiences, and holding ourselves accountable, we are building a stronger and more inclusive organization.