Appendix D – Glossary
| Definition | Description |
|---|---|
| Pension for life | A combination of benefits that provide recognition, income support and stability to members and Veterans who experience a service related illness or injury. Source: Pension for life - Veterans Affairs Canada |
| Diminished Earnings Capacity | The Veteran is incapacitated by a permanent physical or mental health condition that resulted primarily from service, preventing them from performing any occupation that would be considered suitable gainful employment. Source: Income Replacement Benefit - Veterans Affairs Canada |
| Benefits Program Officer | VAC employees who are responsible for IRB payment decisions. |
| Business process | A document that provides an overview of how the Department implements or operationalizes a program, service or function. It lays out the complete sequence of activities to be completed, along with the roles and responsibilities of those individuals assigned to complete each activity. |
| Income offsets | Other income sources which offset the monthly IRB amount, as prescribed by the Veterans Well-being Regulations. Some examples include: amounts payable under the Canadian Forces Superannuation Act (military pension), benefits payable under any employer-sponsored long-term disability insurance plan, and employment income in excess of $20,000 earned in a calendar year. Source: Income Replacement Benefit - Veterans Affairs Canada |
| First application | The initial application made for IRB. Once the application and all required information to make a decision has been obtained, the monthly IRB payments are calculated and the applicant is notified in writing of the IRB decision. |
| Recalculation | A calculation made subsequent to the first application decision, due to a change in the applicant’s circumstances, such as a change in income offsets. This often results in a change to the monthly IRB payment. |
| Annual indexation | The monthly military salary is indexed annually on 1 January in accordance with the percentage increase to the Consumer Price Index, rounded to the next 0.10 per cent for the year ending on 31 October of the previous year. |
| GCcase | The tool that Departments and Agencies in the Government of Canada use to track client information, cases and a multitude of critical business intelligence. |
| Client Service Delivery Network (CSDN) | CSDN is an information system used by VAC employees to assist in the delivery of services to Veterans, including Veterans’ benefits and case management. |
| GCdocs | A web-based tool and an official repository used for managing, organizing and sharing electronic information. |
| Quality control process | Quality control is a process through which a business seeks to ensure that product quality and/or the quality of service is maintained or improved. |
| Functional direction | Organizational direction, requirements and advice given to staff to assist them in decision making. It includes all documents utilized to ensure the effective and efficient delivery of benefits and programs to Veterans and their families. |
| Risk management process | A series of inter-connected and inter-related steps that are repeatable and verifiable. It is a systematic way to structure the identification, assessment, response, communication and monitoring of significant risks through an established governance structure. Source: Guide to Integrated Risk Management - Canada.ca |
| Risk identification | The process to recognize the risks that the organization is exposed to in its operating environment. Risk is about the effect of uncertainty, and therefore future-oriented risks are distinct from existing issues, problems or business conditions. Source: Guide to Integrated Risk Management - Canada.ca |
| Risk assessment | Assessing the likelihood of a risk occurring and the impact on objectives should the risk occur. The likelihood and impact can be quantified as appropriate. Source: Guide to Integrated Risk Management - Canada.ca |
| Risk tolerance | Risk tolerance is the willingness of an organization to accept or reject a given level of residual risk. Risk tolerance should be clearly understood by the individuals making risk-related decisions on a given issue. Clarity on risk tolerance at all levels of the organization is necessary to support risk-informed decision-making and foster risk-informed approaches. Source: Guide to Integrated Risk Management - Canada.ca |