Details on Transfer Payment Programs

Name of Transfer Payment Program: Additional Pain and Suffering Compensation (voted)

Start Date: April 1, 2019

End Date: Ongoing

Type of transfer payment: Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: 2019–20

Purpose and objectives of transfer payment program: Provided to recognize and compensate Veterans for the non-economic loss associated with the barriers to re-establishment in civilian life caused by their service-related permanent and severe impairment. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

DR 1.4 Veterans are able to adapt, manage, and cope within post-service life.

Indicators

1.4.1 % of Veterans who report an easy adjustment to post-service life. Target is 55% by March 31, 2023.

1.4.2 % of Veterans who have completed a post-secondary education. Target is 55% by March 31, 2023.

1.4.3 % of Veterans who have high level of mastery of their life skills. Target is 40% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: Disability Benefits

Outcome and Indicators

Eligible Veterans and other individuals are recognized and compensated for the effects of service-related disabilities.

• % of Veterans and other individuals who report the disability benefits they receive from VAC recognize their service-related disability. Target is 70% by March 31, 2022.
• % of Veterans and other individuals who report the disability benefits they receive from VAC compensate for the effects of their service-related disability. Target is 70% by March 31, 2022.

Fiscal year of last completed evaluation: Not previously evaluated

Decision following the results of last evaluation: Not Applicable

Fiscal year of next planned evaluation: 2020–21

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: Assistance Fund Regulations (voted)

Start Date: 2005 (program pre-dates this back to 1964)

End Date: March 31, 2021

Type of transfer payment: Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: 2009

Purpose and objectives of transfer payment program: Administered as a national emergency assistance fund that provides War Veterans Allowance recipients, residing in Canada, with financial assistance to meet an emergency or unexpected contingency for which they do not have the resources. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

DR 1.2 Veterans and their families are financially secure.

Indicators

1.2.1 % of Veterans whose household income is below the Low Income Measure. Target is 5% or less by March 31, 2023.

1.2.2 % of Veterans who are satisfied with their financial situation. Target is 70% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: War Veterans Allowance

Outcome and Indicators

Veterans and their families, in recognition of war service, have timely access to War Veterans Allowance funding to meet basic needs.

• % of War Veterans Allowance decisions rendered within 4 weeks. Target is 80% by March 31, 2021.

Fiscal year of last completed evaluation: 2019–20

Decision following the results of last evaluation: Continuation

Fiscal year of next planned evaluation: 2023–24

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: Assistance to Canadian Veterans – Overseas (voted)

Start Date: 2005 (program pre-dates this back to 1964)

End Date: March 31, 2021

Type of transfer payment: Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: 2009

Purpose and objectives of transfer payment program: The Assistance to Canadian Veterans Overseas program provides financial assistance to low income Canadian Veterans and their dependents who were residing in the United Kingdom and were unable to return to Canada to qualify for WVA. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

DR 1.2 Veterans and their families are financially secure.

Indicators

1.2.1 % of Veterans whose household income is below the Low Income Measure. Target is 5% or less by March 31, 2023.

1.2.2 % of Veterans who are satisfied with their financial situation. Target is 70% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: War Veterans Allowance

Outcome and Indicators

Veterans and their families, in recognition of war service, have timely access to War Veterans Allowance funding to meet basic needs.

• % of War Veterans Allowance decisions rendered within 4 weeks. Target is 80% by March 31, 2021.

Fiscal year of last completed evaluation: 2019–20

Decision following the results of last evaluation: Continuation

Fiscal year of next planned evaluation: 2023–24

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: Canadian Forces Income Support Allowance (voted)

Start Date: April 1, 2006

End Date: Ongoing

Type of transfer payment: Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: June 2018

Purpose and objectives of transfer payment program: Provides income support to CAF Veterans who have successfully completed VAC’s Rehabilitation Program, are capable of working, but are not yet employed. This benefit is a non-taxable benefit, and the payment rates will be comparable to those provided under the existing War Veterans Allowance Program administered by VAC. The benefit amount is income tested against total household income, but not offset by a VAC lump sum Disability Award. Additional amounts are payable in respect to the eligible spouse/common-law partner and dependants. In certain circumstances, this benefit may be payable to surviving spouses/common-law partners and orphans. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

DR 1.2 Veterans and their families are financially secure.

Indicators

1.2.1 % of Veterans whose household income is below the Low Income Measure. Target is 5% or less by March 31, 2023.

1.2.2 % of Veterans who are satisfied with their financial situation. Target is 70% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: Income Support

Outcome and Indicators

Eligible Veterans and other clients have access to income replacement while their rehabilitation and vocational needs are being assessed.

• # of Veterans who receive at least one payment prior to the development of a Rehabilitation Plan or a Vocational Assistance Plan. Target and date to achieve is to be determined.

Veterans have timely access to Canadian Forces Income Support funding to meet their needs.

• % of Canadian Forces Income Support decisions rendered within 4 weeks of a completed application. Target is 75% by March 31, 2021.

Fiscal year of last completed evaluation: 2016–17

Decision following the results of last evaluation: Continuation

Fiscal year of next planned evaluation: 2022–23

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: Canadian Veterans Association of the United Kingdom (voted)

Start Date: N/A

End Date: Ongoing

Type of transfer payment: Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: N/A

Purpose and objectives of transfer payment program: Provides financial assistance to the Canadian Veterans Association of the United Kingdom to plan, implement and attend events within the United Kingdom. The TPP does not have repayable contributions.

Note: VAC will soon begin the process of removing this transfer payment as the Canadian Veterans Association of the United Kingdom no longer exists.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 2.1 Veterans and those who died in service are honoured.

Indicators

2.1.1 % of Veteran clients who are satisfied with the way Veterans Affairs Canada’s commemorative initiatives honour Veterans and those who died in service. Target is 80% by March 31, 2021.

2.1.2 # of visits to the Canadian Virtual War Memorial. Target is 2,000,000 by March 31, 2021.

2.1.3 # of visitors to the overseas memorials, Vimy and Beaumont-Hamel. Target is 900,000 by March 31, 2021.

DR 2.2 Canadians remember and appreciate Veterans and those who died in service

Indicators

2.2.1 % of Canadians who indicate they make an effort to appreciate Veterans and those who died in service. Target is 75% by March 31, 2021.

2.2.2 # of Canadians who participated in community engagement activities financially supported by Veterans Affairs Canada. Target is 200,000 by March 31, 2021.

Program: Canada Remembers

Outcome and Indicators

Canadians are aware of, and value, the contributions of Veterans and those who died in service.

• % of Canadians who agree that Canada’s Veterans and those who died in service should be recognized for their service to Canada. Target is 90% by March 2021.

Fiscal year of last completed evaluation: 2017–18

Decision following the results of last evaluation: Continuation

Fiscal year of next planned evaluation: 2021–22

General targeted recipient groups: International (non-government); Not-for-profit organizations and charities

Initiatives to engage applicants and recipients: Not applicable as this transfer payment will soon be discontinued.

Name of Transfer Payment Program: Career Transition Services (voted)

Start Date: April 1, 2016 (Redesigned April 1, 2018)

End Date: Ongoing

Type of transfer payment: Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: 2012

Link to department’s Program Inventory: Transition Services

Purpose and objectives of transfer payment program: The purpose of the CTS Program is to provide eligible CAF Members, Veterans, spouses, common-law partners and survivors access to the skills needed to help find a career best suited to their needs. Services are delivered by a National Services provider who will provide career counselling, job search training and/or job finding support to obtain the knowledge and/or develop the skills necessary to find civilian employment. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

DR 1.2 Veterans and their families are financially secure.

Indicators

1.2.1 % of Veterans whose household income is below the Low Income Measure. Target is 5% or less by March 31, 2023.

1.2.2 % of Veterans who are satisfied with their financial situation. Target is 70% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: Transition Services

Outcome and Indicators

Career Transition Services: Eligible Veterans and other program participants increase their civilian and/or career skills.

• % of eligible Veterans and other program participants with a career transition plan, who have achieved one or more goals of their plan. Target is 80% by March 31, 2023.

Rehabilitation Services: Eligible Veterans and other program participants experience improved functional capacity.

• % of eligible Veterans and other program participants who experienced an improvement in their basic physical or psychological function at the completion of their rehabilitation plan. Target is 83% by March 31, 2023.

Veteran Family Program: Medically-released Veterans and their families are accessing services and getting support during the transition process.

• % of medically released Veterans and their families who report they have increased access to programs and services to assist them during the transition process. Target is 90% by March 31, 2022.

Education and Training Benefit: Veterans gain knowledge and skills to support increased purposeful activity and/or labour market engagement.

• % of eligible Veterans who successfully complete their first year of study within their chosen program. Target and date to achieve is to be determined.

Fiscal year of last completed evaluation: 2016–17

Decision following the results of last evaluation: Continuation

Fiscal year of next planned evaluation: 2021–22

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: Caregiver Recognition Benefit (voted)

Start Date: July 1, 2015

End Date: Ongoing

Type of transfer payment: Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: 2017–18

Purpose and objectives of transfer payment program: The Caregiver Recognition Benefit recognizes the vital contribution of informal caregivers to the health and well-being of eligible Veterans and the integral role of the caregiver in providing support and assistance to Veterans who are seriously disabled. It is a monthly tax free benefit payable directly to caregivers of Veterans. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

DR 1.2 Veterans and their families are financially secure.

Indicators

1.2.1 % of Veterans whose household income is below the Low Income Measure. Target is 5% or less by March 31, 2023.

1.2.2 % of Veterans who are satisfied with their financial situation. Target is 70% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: Caregiver Recognition Benefit

Outcome and Indicators

Caregivers feel recognized for the support they provide Veterans.

• % of caregivers in receipt of the Caregiver Recognition Benefit who report the benefit is a meaningful recognition of their role in supporting Veterans. Target is 70% by March 31, 2021.

Fiscal year of last completed evaluation: Not previously evaluated

Decision following the results of last evaluation: Not applicable

Fiscal year of next planned evaluation: 2019–20 (In-Progress)

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: Centre of Excellence for PTSD and Related Mental Health Conditions (voted)

Start Date: April 1, 2019

End Date: Ongoing

Type of transfer payment: Contribution

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: 2017–18

Purpose and objectives of transfer payment program: The purpose of the Program is to improve the capability of individuals, organizations and the healthcare community in understanding, preventing and/or treating PTSD and related mental health conditions in the Canadian Veteran, RCMP and first responder populations. The Program’s objective is to increase the Canadian expertise, knowledge creation and transfer of knowledge on the subject of mental health, suicide prevention and substance use disorders. This not only includes a strong CoE focus on translating mental health science into clinical practice, but also in using science as a means of addressing the questions or ideas brought forth by Veterans, their families and the mental health professionals involved in their mental health care—in regards to emerging therapies, for instance—as per VAC’s Veteran-centric approach to care. Finally, a focus on treatment-outcome research is also required in support of the Government of Canada’s commitment to service excellence and the optimal, timely recovery of active military and Veterans impacted by an operational stress injury. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

Program: Research and Innovation

Outcome and Indicators

A network of diverse partnerships is established.

• # of partnerships established by the Centre of Excellence on Chronic Pain. Target and date to achieve is to be determined.
• # of partnerships established by the Canadian Institute for Military and Veteran Health Research. Target and date to achieve is to be determined.

An umbrella network of diverse partnerships is established by the Centre of Excellence on Post Traumatic Stress Disorder and Related Mental Health Conditions.

• # of diverse partnerships, collaborations and joint initiatives established. Target is at least 10 by March 31, 2023.

Increased engagement of organizations in projects to improve Veteran and family well-being.

• % increase of first-time applications from organizations for grants and contributions. Target is at least 10% by March 31, 2023.

Fiscal year of last completed evaluation: Not previously evaluated

Decision following the results of last evaluation: Not applicable

Fiscal year of next planned evaluation: 2022–23

General targeted recipient groups: Academia and public institutions; Not-for-profit organizations and charities

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: Children of Deceased Veterans Education (voted)

Start Date: 1953

End Date: Ongoing

Type of transfer payment: Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: Information not available.

Purpose and objectives of transfer payment program: Provided to recognize and compensate children of CAF members and Veterans who die or died either as a result of military service or who die or died with a disability pension/award assessed at 48% or greater at the time of death. This benefit provides for the payment of certain education costs, such as tuition and registration fees, up to a specified maximum amount per year to students who are defined in section 2 and are eligible to receive post-secondary education assistance under the Children of Deceased Veterans Education Assistance Regulations. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

DR 1.4 Veterans are able to adapt, manage, and cope within post-service life.

Indicators

1.4.1 % of Veterans who report an easy adjustment to post-service life. Target is 55% by March 31, 2023.

1.4.2 % of Veterans who have completed a post-secondary education. Target is 55% by March 31, 2023.

1.4.3 % of Veterans who have high level of mastery of their life skills. Target is 40% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: Disability Benefits

Outcome and Indicators

Eligible Veterans and other individuals are recognized and compensated for the effects of service-related disabilities.

• % of Veterans and other individuals who report the disability benefits they receive from VAC recognize their service-related disability. Target is 70% by March 31, 2022.
• % of Veterans and other individuals who report the disability benefits they receive from VAC compensate for the effects of their service-related disability. Target is 70% by March 31, 2022.

Fiscal year of last completed evaluation: 2015–16

Decision following the results of last evaluation: Continuation

Fiscal year of next planned evaluation: 2020–21

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: Commemorative Partnership Program (G) (voted)
Contributions under the Commemorative Partnerships Program (C) (voted)

Start Date: N/A

End Date: Ongoing

Type of transfer payment: Grant and Contribution

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: 2016–17

Purpose and objectives of transfer payment program: The objective of the CPP is to expand the reach of remembrance by providing funding for initiatives that recognize Canadian Veterans and those who died in service. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 2.1 Veterans and those who died in service are honoured.

Indicators

2.1.1 % of Veteran clients who are satisfied with the way Veterans Affairs Canada’s commemorative initiatives honour Veterans and those who died in service. Target is 80% by March 31, 2021.

2.1.2 # of visits to the Canadian Virtual War Memorial. Target is 2,000,000 by March 31, 2021.

2.1.3 # of visitors to the overseas memorials, Vimy and Beaumont-Hamel. Target is 900,000 by March 31, 2021.

DR 2.2 Canadians remember and appreciate Veterans and those who died in service

Indicators

2.2.1 % of Canadians who indicate they make an effort to appreciate Veterans and those who died in service. Target is 75% by March 31, 2021.

2.2.2 # of Canadians who participated in community engagement activities financially supported by Veterans Affairs Canada. Target is 200,000 by March 31, 2021.

Program: Canada Remembers

Outcome and Indicator

Canadians are aware of, and value, the contributions of Veterans and those who died in service.

• % of Canadians who agree that Canada’s Veterans and those who died in service should be recognized for their service to Canada. Target is 90% by March 2021.

Fiscal year of last completed evaluation: 2017–18

Decision following the results of last evaluation: Continuation

Fiscal year of next planned evaluation: 2021–22

General targeted recipient groups: Not-for-profit organizations and charities; Academia and public institutions; Government (any level of government in Canada)

Initiatives to engage applicants and recipients: Organizations seeking funding support from the Commemorative Partnership Program (CPP) can access an application on VAC’s website and submit their completed form via either e-mail or regular mail. CPP staff will then liaise with applicants as appropriate to make funding recommendations.

Further engagement with funding recipients is carried out by the Domestic Operations team, which conducts outreach regularly with various community organizations across the country to promote the program, assists in answering questions and liaises with the CPP staff.

Name of Transfer Payment Program: Commonwealth War Graves Commission (voted)

Start Date: N/A

End Date: Ongoing

Type of transfer payment: Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: N/A

Purpose and objectives of transfer payment program: The Commonwealth War Graves Commission (CWGC) was established by Royal Charter in 1917. Its duties are to mark and maintain the graves of the members of the forces of the Commonwealth who were killed in the two World Wars, to build memorials to those who have no known grave and to keep records and registers of Canadian war dead. VAC maintains Canadian war graves and cemeteries through a partnership with the CWGC. There are 110,358 Canadian war dead commemorated in 75 countries around the world, including Canada. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 2.1 Veterans and those who died in service are honoured.

Indicators

2.1.1 % of Veteran clients who are satisfied with the way Veterans Affairs Canada’s commemorative initiatives honour Veterans and those who died in service. Target is 80% by March 31, 2021.

2.1.2 # of visits to the Canadian Virtual War Memorial. Target is 2,000,000 by March 31, 2021.

2.1.3 # of visitors to the overseas memorials, Vimy and Beaumont-Hamel. Target is 900,000 by March 31, 2021.

DR 2.2 Canadians remember and appreciate Veterans and those who died in service

Indicators

2.2.1 % of Canadians who indicate they make an effort to appreciate Veterans and those who died in service. Target is 75% by March 31, 2021.

2.2.2 # of Canadians who participated in community engagement activities financially supported by Veterans Affairs Canada. Target is 200,000 by March 31, 2021.

Program: Canada Remembers

Outcome and Indicator

Canadians are aware of, and value, the contributions of Veterans and those who died in service.

• % of Canadians who agree that Canada’s Veterans and those who died in service should be recognized for their service to Canada. Target is 90% by March 2021.

NOTE: While the Canada Remembers Program Performance Information Profile does not include a performance indicator or target specific to this transfer payment program, the CWGC provides VAC with an annual report that outlines the work accomplished for Canada.

Fiscal year of last completed evaluation: 2016–17 (Graves), 2017–18 (Memorials)

Decision following the results of last evaluation: Continuation

Fiscal year of next planned evaluation: 2021–22

General targeted recipient groups: International (non-government)

Initiatives to engage applicants and recipients: VAC consistently engages the CWGC through correspondence; regular meetings are held with officials.

Name of Transfer Payment Program: Critical Injury Benefit (voted)

Start Date: April 1, 2006

End Date: Ongoing

Type of transfer payment: Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: 2015–16

Purpose and objectives of transfer payment program: Provided to recognize and compensate CAF members and Veterans who, since April 1st, 2006, experienced a severe and traumatic injury or developed an acute disease caused by a sudden, single, service-related incident which resulted in an immediate and severe impairment and interference in quality of life. This benefit is in recognition of the immediate pain and suffering a Canadian Armed Forces member or Veteran has/had experience after a traumatic incident. It spans the time between the initial injury or incident and when the CAF member is medically stabilized. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

DR 1.4 Veterans are able to adapt, manage, and cope within post-service life.

Indicators

1.4.1 % of Veterans who report an easy adjustment to post-service life. Target is 55% by March 31, 2023.

1.4.2 % of Veterans who have completed a post-secondary education. Target is 55% by March 31, 2023.

1.4.3 % of Veterans who have high level of mastery of their life skills. Target is 40% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: Disability Benefits

Outcome and Indicators

Eligible Veterans and other individuals are recognized and compensated for the effects of service-related disabilities.

• % of Veterans and other individuals who report the disability benefits they receive from VAC recognize their service-related disability. Target is 70% by March 31, 2022.
• % of Veterans and other individuals who report the disability benefits they receive from VAC compensate for the effects of their service-related disability. Target is 70% by March 31, 2022.

Fiscal year of last completed evaluation: 2015–16

Decision following the results of last evaluation: Continuation

Fiscal year of next planned evaluation: 2020–21

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: Disability Awards and Allowances (voted)

Start Date: April 1, 2006

End Date: Disability Awards ended on March 31, 2019 and replaced with Pain and Suffering Compensation under the Disability Benefits Program. Allowances continued under the Disability Benefits Program.

Type of transfer payment: Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: 2015–16

Purpose and objectives of transfer payment program: Compensation is provided in the form of monetary awards for disability or death and/or monthly allowances for eligible Canadian Armed Forces members and Veterans, and in some cases surviving spouses/common-law partners and surviving dependent children, for death, detention and the non-economic effects of service-related disability including pain and suffering, functional loss and the effects of permanent impairment on the lives of members, Veterans and their families. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

DR 1.4 Veterans are able to adapt, manage, and cope within post-service life.

Indicators

1.4.1 % of Veterans who report an easy adjustment to post-service life. Target is 55% by March 31, 2023.

1.4.2 % of Veterans who have completed a post-secondary education. Target is 55% by March 31, 2023.

1.4.3 % of Veterans who have high level of mastery of their life skills. Target is 40% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: Disability Benefits

Outcome and Indicators

Eligible Veterans and other individuals are recognized and compensated for the effects of service-related disabilities.

• % of Veterans and other individuals who report the disability benefits they receive from VAC recognize their service-related disability. Target is 70% by March 31, 2022.
• % of Veterans and other individuals who report the disability benefits they receive from VAC compensate for the effects of their service-related disability. Target is 70% by March 31, 2022.

Fiscal year of last completed evaluation: 2015–16

Decision following the results of last evaluation: Continuation

Fiscal year of next planned evaluation: 2020–21

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: Earnings Loss and Supplementary Retirement (voted)

Start Date: April 1, 2006

End Date: April 1, 2019

Type of transfer payment: Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: June 2018

Purpose and objectives of transfer payment program: ELB: Ensures income replacement up to 90% of the CAF Veterans’ gross pre-release salary while the Veteran is participating in an active Rehabilitation or Vocational Assistance Plan. The benefit is payable to age 65 where it is determined that the Veteran is unable to engage in any suitable gainful employment due to diminished earnings capacity. In the event of a service-related death, the surviving spouse/common-law partner and dependent children will be entitled to receive an Earnings Loss Benefit, which would be payable until the date the Veteran would have turned age 65. The payment of the benefit to survivors and dependent children will ensure that the household continues to be supported economically in a similar manner to what would have been had the Veteran lived. The TPP does not have repayable contributions.

SRB: A lump-sum taxable benefit payable to a CAF Veteran who received an Earnings Loss Benefit due to diminished earnings capacity and whose Earnings Loss Benefits have ceased as they have either reached age 65 or are no longer considered to have a diminished earnings capacity. Recognizes the lost opportunity to contribute to a retirement pension due to a severe career-ending or service-related disability. The amount payable will be equal to 2% of the total amount of the Earnings Loss Benefit that would have been payable to, or in respect of, a Veteran or member as the case may be (before income offsets). In certain circumstances, the Supplementary Retirement Benefit may be payable to a surviving spouse/common-law partner. The TPP does not have repayable contributions.

NOTE: these programs have been removed (SRB) or replaced (ELB) as of April 1, 2019. They are subject to review rights and final payments to be made but no new applications are being accepted for these programs. Existing ELB clients have been transitioned to the Income Replacement Benefit.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

DR 1.2 Veterans and their families are financially secure.

Indicators

1.2.1 % of Veterans whose household income is below the Low Income Measure. Target is 5% or less by March 31, 2023.

1.2.2 % of Veterans who are satisfied with their financial situation. Target is 70% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: Income Support

Outcome and Indicators

Eligible Veterans and other clients have access to income replacement while their rehabilitation and vocational needs are being assessed.

• # of Veterans who receive at least one payment prior to the development of a Rehabilitation Plan or a Vocational Assistance Plan. Target and date to achieve is to be determined.

Veterans have timely access to Canadian Forces Income Support funding to meet their needs.

• % of Canadian Forces Income Support decisions rendered within 4 weeks of a completed application. Target is 75% by March 31, 2021.

Fiscal year of last completed evaluation: 2016–17

Decision following the results of last evaluation: Continuation

Fiscal year of next planned evaluation: N/A

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: Education and Training Benefit (voted)

Start Date: April 1, 2018

End Date: Ongoing

Type of transfer payment: Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: 2017–18

Purpose and objectives of transfer payment program: The objective of the Education and Training Benefit Program is to provide funding that allows eligible Veterans to pursue further training and education at a post-secondary level, in recognition of their service to Canada. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

DR 1.2 Veterans and their families are financially secure.

Indicators

1.2.1 % of Veterans whose household income is below the Low Income Measure. Target is 5% or less by March 31, 2023.

1.2.2 % of Veterans who are satisfied with their financial situation. Target is 70% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: Transition Services

Outcome and Indicators

Career Transition Services: Eligible Veterans and other program participants increase their civilian and/or career skills.

• % of eligible Veterans and other program participants with a career transition plan, who have achieved one or more goals of their plan. Target is 80% by March 31, 2023.

Rehabilitation Services: Eligible Veterans and other program participants experience improved functional capacity.

• % of eligible Veterans and other program participants who experienced an improvement in their basic physical or psychological function at the completion of their rehabilitation plan. Target is 83% by March 31, 2023.

Veteran Family Program: Medically-released Veterans and their families are accessing services and getting support during the transition process.

• % of medically released Veterans and their families who report they have increased access to programs and services to assist them during the transition process. Target is 90% by March 31, 2022.

Education and Training Benefit: Veterans gain knowledge and skills to support increased purposeful activity and/or labour market engagement.

• % of eligible Veterans who successfully complete their first year of study within their chosen program. Target and date to achieve is to be determined.

Fiscal year of last completed evaluation: Not previously evaluated

Decision following the results of last evaluation: Not Applicable

Fiscal year of next planned evaluation: 2021–22

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: Housekeeping and Grounds Maintenance (VIP) (voted)

Start Date: January 1, 2013

End Date: Ongoing

Type of transfer payment: Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: 2012–13

Purpose and objectives of transfer payment program: The Housekeeping and Grounds Maintenance grant provides assistance to eligible clients to remain independent in their own homes or communities by providing payments for housekeeping and grounds maintenance services. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

DR 1.2 Veterans and their families are financially secure.

Indicators

1.2.1 % of Veterans whose household income is below the Low Income Measure. Target is 5% or less by March 31, 2023.

1.2.2 % of Veterans who are satisfied with their financial situation. Target is 70% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: Veterans Independence Program

Outcome and Indicators

Veterans are able to remain healthy and independent in their own homes and communities.

• % of Veterans Independence Program (VIP) recipients who report they rely on VIP in order to remain in their homes and communities. Target is 95% by March 31, 2021.

Fiscal year of last completed evaluation: 2016–17

Decision following the results of last evaluation: Continuation

Fiscal year of next planned evaluation: 2020–21

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: Income Replacement Benefits (voted)

Start Date: April 1, 2019

End Date: Ongoing

Type of transfer payment: Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: This TPP does not have T&Cs as the associated program is established directly in the Act and Regulations. The approval for the new program and its corresponding regulations occurred in 2018–19

Purpose and objectives of transfer payment program: The Income Replacement Benefit is a monthly taxable financial benefit payable to Veterans who have a barrier to re-establishment in civilian life as a result of physical or mental health problem(s) resulting primarily from service. It provides compensation to Veterans for the economic impacts that health problems resulting primarily from service have on the Veteran's ability to earn income and save for retirement. The benefit may be payable for life if the health problem has caused a diminished earning capacity in recognition of the permanent future earnings loss and the potential impact this loss may have had on career advancement opportunities and the long-term capacity to save for retirement. Survivors and orphans may also be eligible for the Income Replacement Benefit. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

DR 1.2 Veterans and their families are financially secure.

Indicators

1.2.1 % of Veterans whose household income is below the Low Income Measure. Target is 5% or less by March 31, 2023.

1.2.2 % of Veterans who are satisfied with their financial situation. Target is 70% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: Income Support

Outcome and Indicators

Eligible Veterans and other clients have access to income replacement while their rehabilitation and vocational needs are being assessed.

• # of Veterans who receive at least one payment prior to the development of a Rehabilitation Plan or a Vocational Assistance Plan. Target and date to achieve is to be determined.

Veterans have timely access to Canadian Forces Income Support funding to meet their needs.

• % of Canadian Forces Income Support decisions rendered within 4 weeks of a completed application. Target is 75% by March 31, 2021.

Fiscal year of last completed evaluation: Not previously evaluated

Decision following the results of last evaluation: Not Applicable

Fiscal year of next planned evaluation: 2022–23

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: Last Post Fund (voted)

Start Date: N/A

End Date: Ongoing

Type of transfer payment: Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: 2016–17

Purpose and objectives of transfer payment program: The Last Post Fund (LPF) Corporation is an independent, non-profit organization that delivers the Funeral and Burial Program on behalf of Veterans Affairs Canada (VAC). The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 2.1 Veterans and those who died in service are honoured.

Indicators

2.1.1 % of Veteran clients who are satisfied with the way Veterans Affairs Canada’s commemorative initiatives honour Veterans and those who died in service. Target is 80% by March 31, 2021.

2.1.2 # of visits to the Canadian Virtual War Memorial. Target is 2,000,000 by March 31, 2021.

2.1.3 # of visitors to the overseas memorials, Vimy and Beaumont-Hamel. Target is 900,000 by March 31, 2021.

DR 2.2 Canadians remember and appreciate Veterans and those who died in service

Indicators

2.2.1 % of Canadians who indicate they make an effort to appreciate Veterans and those who died in service. Target is 75% by March 31, 2021.

2.2.2 # of Canadians who participated in community engagement activities financially supported by Veterans Affairs Canada. Target is 200,000 by March 31, 2021.

Program: Funeral and Burial Program

Outcome and Indicators

Estates of eligible Veterans have access to financial assistance for a dignified funeral and burial.

• % of Veterans Affairs Canada clients who are satisfied that the estates of Veterans have access to financial assistance through the Funeral and Burial Program. Target is 70% by March 31, 2021.

Fiscal year of last completed evaluation: 2016–17

Decision following the results of last evaluation: Continuation

Fiscal year of next planned evaluation: 2021–22

General targeted recipient groups: Not-for-profit organizations and charities

Initiatives to engage applicants and recipients: VAC consistently engages the LPF Corporation through correspondence. In addition, regular meetings are held with LPF Corporation and VAC officials. The Director General, Commemoration, continues to sit on the Governing Council and the Executive Committee of the LPF.

Name of Transfer Payment Program: Pain and Suffering Compensation (voted)

Start Date: April 1, 2019

End Date: Ongoing

Type of transfer payment: Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: 2019–20

Purpose and objectives of transfer payment program: Provided to recognize and compensate CAF members and Veterans, as well as their survivors and dependants, for the non-economic effects of a service-related disability and/or death. Monthly payments will provide immediate financial opportunities. Coupled with the wellness programs, this can help recipients move on to successfully focus on a new life and career path. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

DR 1.4 Veterans are able to adapt, manage, and cope within post-service life.

Indicators

1.4.1 % of Veterans who report an easy adjustment to post-service life. Target is 55% by March 31, 2023.

1.4.2 % of Veterans who have completed a post-secondary education. Target is 55% by March 31, 2023.

1.4.3 % of Veterans who have high level of mastery of their life skills. Target is 40% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: Disability Benefits

Outcome and Indicators

Eligible Veterans and other individuals are recognized and compensated for the effects of service-related disabilities.

• % of Veterans and other individuals who report the disability benefits they receive from VAC recognize their service-related disability. Target is 70% by March 31, 2022.
• % of Veterans and other individuals who report the disability benefits they receive from VAC compensate for the effects of their service-related disability. Target is 70% by March 31, 2022.

Fiscal year of last completed evaluation: Not previously evaluated

Decision following the results of last evaluation: Not Applicable

Fiscal year of next planned evaluation: 2020–21

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: Payments of Gallantry Awards (voted)

Start Date: August 1990

End Date: Ongoing

Type of transfer payment: Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: Information not available.

Purpose and objectives of transfer payment program: Provided to recognize and compensate any gratuities and annuities awarded in respect of gallantry by any member of the CAF. Members of the British Forces who enlisted prior to March 31, 1949 while domiciled in Canada or Newfoundland may receive gratuities and annuities as long as they are not in receipt of such awards from the British Government. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

DR 1.4 Veterans are able to adapt, manage, and cope within post-service life.

Indicators

1.4.1 % of Veterans who report an easy adjustment to post-service life. Target is 55% by March 31, 2023.

1.4.2 % of Veterans who have completed a post-secondary education. Target is 55% by March 31, 2023.

1.4.3 % of Veterans who have high level of mastery of their life skills. Target is 40% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: Disability Benefits

Outcome and Indicators

Eligible Veterans and other individuals are recognized and compensated for the effects of service-related disabilities.

• % of Veterans and other individuals who report the disability benefits they receive from VAC recognize their service-related disability. Target is 70% by March 31, 2022.
• % of Veterans and other individuals who report the disability benefits they receive from VAC compensate for the effects of their service-related disability. Target is 70% by March 31, 2022.

Fiscal year of last completed evaluation: 2015–16

Decision following the results of last evaluation: Continuation

Fiscal year of next planned evaluation: 2020–21

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: Payments under the Flying Accidents Compensation Regulations (voted)

Start Date: 1955

End Date: Ongoing

Type of transfer payment: Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: Information not available.

Purpose and objectives of transfer payment program: The Flying Accidents Compensation Regulations (FACR) provide for payment of compensation to or in respect of an employee of the Public Service of Canada, where the employee is killed or injured as a direct result of a non-scheduled flight in the course of his/her duties. The legislative authority for these regulations is Section 9 of the Aeronautics Act, as administered by the Minister of Transport. Veterans Affairs Canada adjudicates on claims for compensation under these regulations. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

DR 1.4 Veterans are able to adapt, manage, and cope within post-service life.

Indicators

1.4.1 % of Veterans who report an easy adjustment to post-service life. Target is 55% by March 31, 2023.

1.4.2 % of Veterans who have completed a post-secondary education. Target is 55% by March 31, 2023.

1.4.3 % of Veterans who have high level of mastery of their life skills. Target is 40% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: Disability Benefits

Outcome and Indicators

Eligible Veterans and other individuals are recognized and compensated for the effects of service-related disabilities.

• % of Veterans and other individuals who report the disability benefits they receive from VAC recognize their service-related disability. Target is 70% by March 31, 2022.
• % of Veterans and other individuals who report the disability benefits they receive from VAC compensate for the effects of their service-related disability. Target is 70% by March 31, 2022.

Fiscal year of last completed evaluation: 2015–16

Decision following the results of last evaluation: Continuation

Fiscal year of next planned evaluation: 2020–21

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: Pensions for disability and death, including pensions granted under the authority of the Civilian Government Employees (War) Compensation Order, P.C. 45/8848 of November 22, 1944, which shall be subject to the Pension Act; for former prisoners of war under the Pension Act, and Newfoundland special awards (voted)

Start Date: September 1, 1919

End Date: Ongoing

Type of transfer payment: Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: 2005–06

Purpose and objectives of transfer payment program: Compensation can be in the form of a Disability Pension which is a tax-free, monthly payment provided for life to recognize and compensate for the economic (loss of income), and non-economic (pain and suffering), impacts of a service-related disability. Compensation can also be in the form of pensions for death and/or monthly allowances. These benefits may be provided to eligible Veterans, Canadian Armed Forces Veterans and members, their survivors, spouses/common-law partners, and dependents. Certain Canadian civilian groups (e.g. Ferry Command, Nursing Sisters) whose lives have been permanently affected as a result of service to their country may also be eligible. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

DR 1.4 Veterans are able to adapt, manage, and cope within post-service life.

Indicators

1.4.1 % of Veterans who report an easy adjustment to post-service life. Target is 55% by March 31, 2023.

1.4.2 % of Veterans who have completed a post-secondary education. Target is 55% by March 31, 2023.

1.4.3 % of Veterans who have high level of mastery of their life skills. Target is 40% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: Disability Benefits

Outcome and Indicators

Eligible Veterans and other individuals are recognized and compensated for the effects of service-related disabilities.

• % of Veterans and other individuals who report the disability benefits they receive from VAC recognize their service-related disability. Target is 70% by March 31, 2022.
• % of Veterans and other individuals who report the disability benefits they receive from VAC compensate for the effects of their service-related disability. Target is 70% by March 31, 2022.

Fiscal year of last completed evaluation: 2015–16

Decision following the results of last evaluation: Continuation

Fiscal year of next planned evaluation: 2020–21

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: Recognition of Metis Veterans (voted)

Start Date: 2019

End Date: n/a

Type of transfer payment: Contribution

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: 2019–20

Purpose and objectives of transfer payment program: The objectives of this TPP are to recognize, through individual payments, Second World War Métis Veterans’ pre- and post-war experiences that may have negatively impacted their demobilization success, as well as to support commemorative initiatives that promote awareness and appreciation of Métis Veterans’ sacrifices and contributions to the Métis people as well as the general Canadian public. The Métis National Council (MNC) is responsible for administering the funds. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 2.1 Veterans and those who died in service are honoured.

Indicators

2.1.1 % of Veteran clients who are satisfied with the way Veterans Affairs Canada’s commemorative initiatives honour Veterans and those who died in service. Target is 80% by March 31, 2021.

2.1.2 # of visits to the Canadian Virtual War Memorial. Target is 2,000,000 by March 31, 2021.

2.1.3 # of visitors to the overseas memorials, Vimy and Beaumont-Hamel. Target is 900,000 by March 31, 2021.

DR 2.2 Canadians remember and appreciate Veterans and those who died in service

Indicators

2.2.1 % of Canadians who indicate they make an effort to appreciate Veterans and those who died in service. Target is 75% by March 31, 2021.

2.2.2 # of Canadians who participated in community engagement activities financially supported by Veterans Affairs Canada. Target is 200,000 by March 31, 2021.

Program: Canada Remembers

Outcome and Indicators

Canadians are aware of, and value, the contributions of Veterans and those who died in service.

• % of Canadians who agree that Canada’s Veterans and those who died in service should be recognized for their service to Canada. Target is 90% by March 2021.

Fiscal year of last completed evaluation: Not Applicable

Decision following the results of last evaluation: Not Applicable

Fiscal year of next planned evaluation: Not Applicable

General targeted recipient groups: Aboriginal recipients; Individuals; Not-for-profit organizations and charities

Initiatives to engage applicants and recipients: The MNC is responsible for outreach initiatives and communications products for the greater Métis community to help ensure as many potential recipients as possible are aware of this recognition payment. The communications approach will include radio announcements, newspaper articles, electronic messaging and direct outreach by the MNC and other groups in Métis communities.

When the initiative was announced in June 2019. VAC’s communications activities included a public announcement by the Minister of Veterans Affairs, proactive media outreach (news release), and promotion through social media channels (Twitter and Facebook).

Name of Transfer Payment Program: Re-Establishment Credits under section 8 of the War Service Grants Act (R.S.C., 1970, c. W-4) (statutory)

Start Date: 1970

End Date: Ongoing

Type of transfer payment: Grant

Type of appropriation: Statutory - War Service Grants Act and Veterans’ Land Act

Fiscal year for terms and conditions: War Service Grants: 2000–01 Veterans’ Land Act: 2017–18

Purpose and objectives of transfer payment program: Section 8: Subject to this Act, every member of the forces who does not elect to take benefits under Part I of the Veterans’ Land Act, except section 17 thereof, or any educational, vocational or technical training benefits under the Veterans Rehabilitation Act is, in order to assist in his re-establishment, eligible, in addition to the war service gratuity, for a re-establishment credit in an amount equal to the total amount payable to him under subsection 3(1). The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

DR 1.2 Veterans and their families are financially secure.

Indicators

1.2.1 % of Veterans whose household income is below the Low Income Measure. Target is 5% or less by March 31, 2023.

1.2.2 % of Veterans who are satisfied with their financial situation. Target is 70% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: War Veterans Allowance

Outcome and Indicators

Veterans and their families, in recognition of war service, have timely access to War Veterans Allowance funding to meet basic needs.

• % of War Veterans Allowance decisions rendered within 4 weeks. Target is 80% by March 31, 2021.

Fiscal year of last completed evaluation: Not applicable

Decision following the results of last evaluation: Not applicable

Fiscal year of next planned evaluation: Not applicable

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: Repayments under section 15 of the War Service Grants Act of compensating adjustments made in accordance with the terms of the Veterans’ Land Act (R.S.C., 1970, c. V-4) (statutory)

Start Date: 1970

End Date: Ongoing

Type of transfer payment: Grant

Type of appropriation: Statutory - War Service Grants Act and Veterans’ Land Act

Fiscal year for terms and conditions: War Service Grants: 2000–01 Veterans’ Land Act: 2017–18

Purpose and objectives of transfer payment program:Section 15: Notwithstanding anything in this Act, where a member of the forces has elected to take benefits under the Veterans’ Land Act and has, on or before the 31st day of October 1968, applied for qualification under that Act, been certified as qualified to participate in benefits under that Act or entered into a contract with The Director, The Veterans’ Land Act, and, subsequently, the application is withdrawn, the certificate of qualification is cancelled or the contract is terminated, as the case may be, the Minister may, on application by the member

• in the case of withdrawal or cancellation, within one year thereof, or
• in the case of termination, not later than one year from the determination by the Minister, pursuant to subsection 16(1), that re-establishment credit is available to the member

make available to the member the re-establishment credit he would have been eligible for under this Act less the amount of the benefits, if any, received by that member under the Veterans’ Land Act as determined by the Minister. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

DR 1.2 Veterans and their families are financially secure.

Indicators

1.2.1 % of Veterans whose household income is below the Low Income Measure. Target is 5% or less by March 31, 2023.

1.2.2 % of Veterans who are satisfied with their financial situation. Target is 70% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: War Veterans Allowance

Outcome and Indicators

Veterans and their families, in recognition of war service, have timely access to War Veterans Allowance funding to meet basic needs.

• % of War Veterans Allowance decisions rendered within 4 weeks. Target is 80% by March 31, 2021.

Fiscal year of last completed evaluation: Not applicable

Decision following the results of last evaluation: Not applicable

Fiscal year of next planned evaluation: Not applicable

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: Research Funding Program (voted)

Start Date: June 22, 2019

End Date: Ongoing

Type of transfer payment: Contribution / Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: 2019–20

Purpose and objectives of transfer payment program: To provide support to research initiatives benefitting the well-being of military members, Veterans and their families. Improving well-being outcomes for Veterans requires an in-depth understanding of the health challenges they face, and calls for an innovative approach to supporting military members, Veterans and their families, with research that focuses on their specific needs. The creation of the Program will result in improved well-being for Veterans by supporting the development of partnerships to further research, treatment, and knowledge dissemination on Veteran-related issues. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

Program: Research and Innovation

Outcome and Indicators

A network of diverse partnerships is established.

• # of partnerships established by the Centre of Excellence on Chronic Pain. Target and date to achieve is to be determined.
• # of partnerships established by the Canadian Institute for Military and Veteran Health Research. Target and date to achieve is to be determined.

An umbrella network of diverse partnerships is established by the Centre of Excellence on Post Traumatic Stress Disorder and Related Mental Health Conditions.

• # of diverse partnerships, collaborations and joint initiatives established. Target is at least 10 by March 31, 2023.

Increased engagement of organizations in projects to improve Veteran and family well-being.

• % increase of first-time applications from organizations for grants and contributions. Target is at least 10% by March 31, 2023.

Fiscal year of last completed evaluation: Not Applicable

Decision following the results of last evaluation: Not Applicable

Fiscal year of next planned evaluation: 2023–24

General targeted recipient groups: Academia and public institutions; Not-for-profit organizations and charities

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: Retirement Income Security Benefit (voted)

Start Date: July 1, 2015

End Date: April 1, 2019

Type of transfer payment: Grant

Type of appropriation: Statutory - War Service Grants Act and Veterans’ Land Act

Fiscal year for terms and conditions: 2018–19

Link to department’s Program Inventory: Income Support

Purpose and objectives of transfer payment program: Ensures that Veterans who are entitled to a VAC disability benefit and who have been determined to have a diminished earnings capacity have a minimum annual retirement income equal to 70% of the income they received from NVC benefits prior to reaching age 65. The benefit will also ensure eligible survivors have 50% of the eligible income level of the Veteran, were he/she still alive. This benefit assures eligible clients that they will have sufficient funds to meet their basic needs following termination of the VAC Earnings Loss Benefit. The TPP does not have repayable contributions.

NOTE: these programs have been removed (SRB) or replaced (ELB) as of April 1, 2019. They are subject to review rights and final payments to be made but no new applications are being accepted for these programs. Existing ELB clients have been transitioned to the Income Replacement Benefit

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

DR 1.2 Veterans and their families are financially secure.

Indicators

1.2.1 % of Veterans whose household income is below the Low Income Measure. Target is 5% or less by March 31, 2023.

1.2.2 % of Veterans who are satisfied with their financial situation. Target is 70% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: Income Support

Outcome and Indicators

Eligible Veterans and other clients have access to income replacement while their rehabilitation and vocational needs are being assessed.

• # of Veterans who receive at least one payment prior to the development of a Rehabilitation Plan or a Vocational Assistance Plan. Target and date to achieve is to be determined.

Veterans have timely access to Canadian Forces Income Support funding to meet their needs.

• % of Canadian Forces Income Support decisions rendered within 4 weeks of a completed application. Target is 75% by March 31, 2021.

Fiscal year of last completed evaluation: 2016–17

Decision following the results of last evaluation: Continuation

Fiscal year of next planned evaluation: N/A

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: Returned Soldiers Insurance Actuarial Liability Adjustment (statutory)

Start Date: 1920

End Date: Ongoing

Type of transfer payment: Grant

Type of appropriation: Statutory - Returned Soldiers' Insurance Act

Fiscal year for terms and conditions: 2000–01

Purpose and objectives of transfer payment program: This fund was established by the Returned Soldiers' Insurance Act, to provide life insurance to contributing Veterans of World War I. The account is credited with premiums and is charged with disbursements for death benefits and cash surrender values. The account is actuarially maintained and credited with actuarial liability adjustment during the year and charged to expenditures. The final date on which application for this insurance could have been received was August 31, 1933. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

DR 1.2 Veterans and their families are financially secure.

Indicators

1.2.1 % of Veterans whose household income is below the Low Income Measure. Target is 5% or less by March 31, 2023.

1.2.2 % of Veterans who are satisfied with their financial situation. Target is 70% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: War Veterans Allowance

Outcome and Indicators

Veterans and their families, in recognition of war service, have timely access to War Veterans Allowance funding to meet basic needs.

• % of War Veterans Allowance decisions rendered within 4 weeks. Target is 80% by March 31, 2021.

Fiscal year of last completed evaluation: Not applicable

Decision following the results of last evaluation: Not applicable

Fiscal year of next planned evaluation: Not applicable

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: Supplementary Retirement Benefit Payout (voted)

Start Date: April 1, 2019

End Date: March 31, 2020

Type of transfer payment: Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: June 2018

Link to department’s Program Inventory: Income Support

Purpose and objectives of transfer payment program: The Earnings Loss Benefit and the Supplementary Retirement Benefit ended on April 1, 2019.

Those entitled to continued Earnings Loss Benefit on March 31, 2019, received a lump sum payment equal to the Supplementary Retirement Benefit amount they would have been entitled to on that date. Those who had been entitled to receive continued Earnings Loss Benefit but were no longer entitled to that benefit and have not received the Supplementary Retirement Benefit to which they are entitled would have also received a lump sum payment. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

DR 1.2 Veterans and their families are financially secure.

Indicators

1.2.1 % of Veterans whose household income is below the Low Income Measure. Target is 5% or less by March 31, 2023.

1.2.2 % of Veterans who are satisfied with their financial situation. Target is 70% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: Income Support

Outcome and Indicators

Eligible Veterans and other clients have access to income replacement while their rehabilitation and vocational needs are being assessed.

• # of Veterans who receive at least one payment prior to the development of a Rehabilitation Plan or a Vocational Assistance Plan. Target and date to achieve is to be determined.

Veterans have timely access to Canadian Forces Income Support funding to meet their needs.

• % of Canadian Forces Income Support decisions rendered within 4 weeks of a completed application. Target is 75% by March 31, 2021.

Fiscal year of last completed evaluation: N/A

Decision following the results of last evaluation: N/A

Fiscal year of next planned evaluation: N/A

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Communications and engagement on the Supplementary Retirement Benefit Payout were part of planned activities rolled out under the umbrella of Pension for Life.

Name of Transfer Payment Program: Treatment Allowances (voted)

Start Date: August 1990

End Date: Ongoing

Type of transfer payment: Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: Information not available.

Purpose and objectives of transfer payment program: Treatment allowances may be paid to an eligible pensioner during periods of hospitalization or on an out-patient basis for acute care of a pensioned condition, when the care is prescribed by a treating physician and a consulting departmental medical officer has confirmed the care to be “acute care”; or when the person undergoes a medical examination as requested by the Veterans Review and Appeal Board and is hospitalized in order to undergo the examination. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

DR 1.4 Veterans are able to adapt, manage, and cope within post-service life.

Indicators

1.4.1 % of Veterans who report an easy adjustment to post-service life. Target is 55% by March 31, 2023.

1.4.2 % of Veterans who have completed a post-secondary education. Target is 55% by March 31, 2023.

1.4.3 % of Veterans who have high level of mastery of their life skills. Target is 40% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: Disability Benefits

Outcome and Indicators

Eligible Veterans and other individuals are recognized and compensated for the effects of service-related disabilities.

• % of Veterans and other individuals who report the disability benefits they receive from VAC recognize their service-related disability. Target is 70% by March 31, 2022.
• % of Veterans and other individuals who report the disability benefits they receive from VAC compensate for the effects of their service-related disability. Target is 70% by March 31, 2022.

Fiscal year of last completed evaluation: 2015–16

Decision following the results of last evaluation: Continuation

Fiscal year of next planned evaluation: 2020–21

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: United Nations Memorial Cemetery in Korea (voted)

Start Date: N/A

End Date: Ongoing

Type of transfer payment: Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: N/A

Purpose and objectives of transfer payment program: The United Nations Memorial Cemetery in Korea is the final resting place of the United Nations’ fallen during the Korean War. There are 2,300 buried here, including 378 Canadians. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 2.1 Veterans and those who died in service are honoured.

Indicators

2.1.1 % of Veteran clients who are satisfied with the way Veterans Affairs Canada’s commemorative initiatives honour Veterans and those who died in service. Target is 80% by March 31, 2021.

2.1.2 # of visits to the Canadian Virtual War Memorial. Target is 2,000,000 by March 31, 2021.

2.1.3 # of visitors to the overseas memorials, Vimy and Beaumont-Hamel. Target is 900,000 by March 31, 2021.

DR 2.2 Canadians remember and appreciate Veterans and those who died in service

Indicators

2.2.1 % of Canadians who indicate they make an effort to appreciate Veterans and those who died in service. Target is 75% by March 31, 2021.

2.2.2 # of Canadians who participated in community engagement activities financially supported by Veterans Affairs Canada. Target is 200,000 by March 31, 2021.

Program: Canada Remembers

Outcome and Indicators

Canadians are aware of, and value, the contributions of Veterans and those who died in service.

• % of Canadians who agree that Canada’s Veterans and those who died in service should be recognized for their service to Canada. Target is 90% by March 2021.

Fiscal year of last completed evaluation: 2016–17

Decision following the results of last evaluation: Continuation

Fiscal year of next planned evaluation: 2021–22

General targeted recipient groups: International (non-government)

Initiatives to engage applicants and recipients: VAC engages the United Nations Memorial Cemetery in Korea for the care and maintenance of the graves of 378 Canadian soldiers buried there.

Name of Transfer Payment Program: Veterans and Family Well-Being Fund (voted)

Start Date: April 1, 2018

End Date: Ongoing

Type of transfer payment: Contribution / Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: 2018–19

Purpose and objectives of transfer payment program: The Veteran and Family Well-Being (VFWB) Fund supports VAC in meeting this responsibility by providing funding to organizations undertaking innovative initiatives to improve the well-being of Veterans and their families. The VFWB Fund works in partnership with public, private and academic sectors to help achieve this objective. Veterans and families have unique needs that are compounded by physical, mental, economic and social pressures. As a result, they may experience a diminished quality of life, with limited ability to participate in the workplace or to contribute to their communities.

The fund’s objectives are to:

• Drive progress on new knowledge and understanding of Veteran and family well-being using the determinants of health model;
• Build capacity within the non-profit and volunteer sectors on issues specific to Veterans and their families such as homelessness, careers and employment, transition to civilian life, etc.;
• Encourage co-ordination between multiple players: agencies, institutions, associations and other level of government; and
• Support new ideas for adapting existing programs and/or forming new programs and services to address ill-and-injured Veterans’ treatment and care needs.

The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

Program: Research and Innovation

Outcome and Indicators

A network of diverse partnerships is established.

• # of partnerships established by the Centre of Excellence on Chronic Pain. Target and date to achieve is to be determined.
• # of partnerships established by the Canadian Institute for Military and Veteran Health Research. Target and date to achieve is to be determined.

An umbrella network of diverse partnerships is established by the Centre of Excellence on Post Traumatic Stress Disorder and Related Mental Health Conditions.

• # of diverse partnerships, collaborations and joint initiatives established. Target is at least 10 by March 31, 2023.

Increased engagement of organizations in projects to improve Veteran and family well-being.

• % increase of first-time applications from organizations for grants and contributions. Target is at least 10% by March 31, 2023.

Fiscal year of last completed evaluation: Not previously evaluated

Decision following the results of last evaluation: Not applicable

Fiscal year of next planned evaluation: 2022–23

General targeted recipient groups: Academia and public institutions; Not-for-profit organizations and charities

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: Veterans Emergency Fund (voted)

Start Date: April 1, 2018

End Date: Ongoing

Type of transfer payment: Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: 2018

Purpose and objectives of transfer payment program: The purpose of the Veterans Emergency Fund (VEF) is to enable Veterans Affairs Canada (VAC) to provide funds to assist Veterans and their families during times of crisis and when facing emergency financial situations that threaten their health and well-being. The objective is to provide prompt monetary assistance with the intent of resolving the immediate need. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.4 Veterans are able to adapt, manage, and cope within post-service life.

Indicators

1.4.1 % of Veterans who report an easy adjustment to post-service life. Target is 55% by March 31, 2023.

1.4.2 % of Veterans who have completed a post-secondary education. Target is 55% by March 31, 2023.

1.4.3 % of Veterans who have high level of mastery of their life skills. Target is 40% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: Veterans Emergency Fund

Outcome and Indicators

Veterans and their families utilize the Veterans Emergency Fund.

• # of Veterans and families who receive a Veterans Emergency Fund payment. Target and date to achieve is to be determined.

Fiscal year of last completed evaluation: Not previously evaluated

Decision following the results of last evaluation: Not applicable

Fiscal year of next planned evaluation: 2020–21

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: Veterans Independence Program (VIP) (voted)

Start Date: 1981

End Date: Ongoing

Type of transfer payment: Contribution

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: 2012–13

Purpose and objectives of transfer payment program: The Department’s Veterans Independence Program is a national home care program that assists eligible clients to remain independent in their own homes or communities by offering a variety of programs and services, including; housekeeping, grounds maintenance, personal care, health & support services, ambulatory care, transportation, access to nutrition and home adaptations. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

DR 1.2 Veterans and their families are financially secure.

Indicators

1.2.1 % of Veterans whose household income is below the Low Income Measure. Target is 5% or less by March 31, 2023.

1.2.2 % of Veterans who are satisfied with their financial situation. Target is 70% by March 31, 2023.

DR 1.3 Veterans have a sense of purpose.

Indicators

1.3.1 % of Veterans who are satisfied with their job or main activity. Target is 75% by March 31, 2023.

1.3.2 % of Veterans who are employed. Target is 70% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: Veterans Independence Program

Outcome and Indicators

Veterans are able to remain healthy and independent in their own homes and communities.

• % of Veterans Independence Program (VIP) recipients who report they rely on VIP in order to remain in their homes and communities. Target is 95% by March 31, 2021.

Fiscal year of last completed evaluation: 2016–17 (VIP), 2018–19 (Intermediate and Long Term Care)

Decision following the results of last evaluation: Continuation

Fiscal year of next planned evaluation: 2020–21 (VIP), 2023–24 (Intermediate and Long Term Care)

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: Veterans Insurance Actuarial Liability Adjustment (statutory)

Start Date: 1970

End Date: Ongoing

Type of transfer payment: Grant

Type of appropriation: Statutory - Veterans’ Insurance Act

Fiscal year for terms and conditions: 2000–01

Purpose and objectives of transfer payment program: This fund was established by the Veterans' Insurance Act, to provide life insurance to contributing Veterans of World War II. The account is credited with premiums and is charged with disbursements for death benefits and cash surrender values. The account is actuarially maintained and credited with actuarial liability adjustment during the year and charged to expenditures. The final date on which application for this insurance could have been received was October 31, 1968. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

DR 1.2 Veterans and their families are financially secure.

Indicators

1.2.1 % of Veterans whose household income is below the Low Income Measure. Target is 5% or less by March 31, 2023.

1.2.2 % of Veterans who are satisfied with their financial situation. Target is 70% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: War Veterans Allowance

Outcome and Indicators

Veterans and their families, in recognition of war service, have timely access to War Veterans Allowance funding to meet basic needs.

• % of War Veterans Allowance decisions rendered within 4 weeks. Target is 80% by March 31, 2021.

Fiscal year of last completed evaluation: Not applicable

Decision following the results of last evaluation: Not applicable

Fiscal year of next planned evaluation: Not applicable

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.

Name of Transfer Payment Program: War Veterans Allowances and Civilian War Allowances (voted)

Start Date: Sept 1, 1980

End Date: Ongoing

Type of transfer payment: Grant

Type of appropriation: This program is appropriated annually through Estimates

Fiscal year for terms and conditions: 2009

Purpose and objectives of transfer payment program: The War Veterans Allowance (WVA) is a form of financial assistance available to eligible Veterans, qualified civilians and their survivors, dependants and orphans. In recognition of war service, qualified persons are provided with regular, monthly income to meet basic needs. WVA is based on income, domestic status and number of dependants. Recipients are paid at a single, married or orphan’s rate. Payments are indexed annually to the CPI. Eligibility for WVA is determined by the wartime service of a Veteran or qualified civilian, age or health, income or residency. The TPP does not have repayable contributions.

Link to VAC’s Departmental Results (DR) and Program Inventory, and their expected results.

DR 1.1 Veterans are physically and mentally well.

Indicators

1.1.1 % of Veterans who report that their health is very good or excellent. Target is 50% by March 31, 2023.

1.1.2 % of Veterans who report that their mental health is very good or excellent. Target is 60% by March 31, 2023.

1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health. Target is 30% by March 31, 2021.

1.1.4 % of Veterans who report they need help with an activity of daily living. Target is 20% or less by March 31, 2023.

DR 1.2 Veterans and their families are financially secure.

Indicators

1.2.1 % of Veterans whose household income is below the Low Income Measure. Target is 5% or less by March 31, 2023.

1.2.2 % of Veterans who are satisfied with their financial situation. Target is 70% by March 31, 2023.

DR 1.5 Veterans are satisfied with the services they receive.

Indicators

1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada. Target is 85% by March 31, 2021.

1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada’s programs and services offered. Target is 85% by March 31, 2021.

Program: War Veterans Allowance

Outcome and Indicators

Veterans and their families, in recognition of war service, have timely access to War Veterans Allowance funding to meet basic needs.

• % of War Veterans Allowance decisions rendered within 4 weeks. Target is 80% by March 31, 2021.

Fiscal year of last completed evaluation: 2018–19

Decision following the results of last evaluation: Continuation

Fiscal year of next planned evaluation: 2023–24

General targeted recipient groups: Individuals

Initiatives to engage applicants and recipients: VAC has and will continue to engage Veterans and their families, Veterans’ stakeholder organizations, and Canadians on the delivery of VAC’s services and programs. Opportunities for engagement with stakeholders will include a variety of in-person approaches such as summits, roundtables, forums as well as on-line technology to provide a wider range of stakeholders an opportunity to express their views. Communication activities will include proactive media outreach, promotion through social media channels (Twitter, Facebook, etc.), news releases, updated web content, My VAC Account messages, and targeted advertising campaigns to ensure information is reaching all audiences.