Career Transition Services

Privacy Impact Assessment (PIA) Summary

Government Institution

Veteran Affairs Canada

Government Official Responsible for the Privacy Impact Assessment

Mary Nicholson
Director, Health Care and Rehabilitation Programs

Head of the government institution / Delegate for section 10 of the Privacy Act

Crystal Garret-Baird
Director, Privacy and Information Management

Name of Program or Activity of the Government Institution

Career Transition Services

Description of Program or Activity

Career Transition Services supports the transition to civilian life of eligible Canadian Armed Forces Members, Veterans and their spouse/common-law partner, and survivors by providing access to services that will assist them in having the knowledge, skills and plan necessary to prepare for and obtain suitable civilian employment. The provision of support is based on need for the services and is contingent on the participant’s ongoing involvement in developing and completing his or her career transition activities/plan. There are three components: career/vocational counselling, job search training/participation, and job-finding/job placement assistance.

A national contract with a third-party service provider will deliver these services on behalf of VAC. The direct service delivery of CTS will provide eligible participants with a tiered access to services depending on their eligibility.

Description of the class of record and the Personal Information Bank

• Career Transition Services – Class of Record VAC MVA 825
• Career Transition Services – Personal Information Bank VAC PPU 530
• Classes of Records and Personal Information Banks can be reviewed at: VAC's Info Source Chapter

Legal Authority for Program or Activity

Personal information is collected pursuant to Part 1, sections 3, 4, 5 and section 78.1of the Veterans Well-being Act (VWA) [formerly known as the Canadian Forces Members and Veterans Re-establishment and Compensation Act (CFMVRCA)], as well as the associated Regulations. Sections 80 and 81 of the VWA provides information sharing authority upon which government institutions and agencies can rely.

Risk Area Identification & Categorization

The following section contains risks identified in the PIA for the new or modified program. A risk scale has been included. The numbered risk scale is presented in ascending order: the first level represents the lowest level of potential risk for the risk area; the fourth level (4) represents the highest level of potential risk for the given risk area. Please refer to “Appendix C” of the TBS Directive on PIAs to learn more about the risk scale.

1. Type of Program or Activity
   • Administration of Programs / Activity and Services
   • Level of risk to privacy – 2
2. Type of Personal Information Involved and Context
   • Social Insurance Number, medical, financial or other sensitive personal information and/or the context surrounding the personal information is sensitive. Personal information of minors or incompetent individuals or involving a representative acting on behalf of the individual.

     Level of risk to privacy – 3

3. Program or Activity Partners and Private Sector Involvement
   • Private sector organizations or international organizations or foreign governments.

     Level of risk to privacy – 4

4. Duration of the Program or Activity
   • Long-term program.

     Level of risk to privacy – 3

5. Program Population
   • The program affects certain individuals for external administrative purposes.

     Level of risk to privacy – 3

6. Technology & Privacy
   1. Does the new or modified program or activity involve the implementation of a new electronic system, software or application program including collaborative software (or groupware) that is implemented to support the program or activity in terms of the creation, collection or handling of personal information?

      Risk to privacy - Yes

   2. Does the new or modified program or activity require any modifications to IT legacy systems and / or services?

      Risk to privacy - Yes

   3. Enhanced identification methods - This includes biometric technology (i.e. facial recognition, gait analysis, iris scan, fingerprint analysis, voice print, radio frequency identification (RFID), etc.) as well as easy pass technology, new identification cards including magnetic stripe cards, “smart cards” (i.e. identification cards that are embedded with either an antenna or a contact pad that is connected to a microprocessor and a memory chip or only a memory chip with non-programmable logic).

      Risk to privacy – No

   4. Use of Surveillance - This includes surveillance technologies such as audio/video recording devices, thermal imaging, recognition devices, RFID, surreptitious surveillance / interception, computer aided monitoring including audit trails, satellite surveillance etc.

      Risk to privacy – Yes

   5. Use of automated personal information analysis, personal information matching and knowledge discovery techniques - For the purposes of the Directive on PIA, government institution are to identify those activities that involve the use of automated technology to analyze, create, compare, cull, identify or extract personal information elements. Such activities would include personal information matching, record linkage, personal information mining, personal information comparison, knowledge discovery, information filtering or analysis. Such activities involve some form of artificial intelligence and/or machine learning to uncover knowledge (intelligence), trends/patterns or to predict behavior.

      Risk to privacy – Yes

7. Personal Information Transmission
   • The personal information is used in a system that has connections to at least one other system.
     The personal information is transferred to a portable device or is printed.

     Level of risk to privacy – 2, 3

8. Risk Impact to the Individual or Employee
   • Inconvenience,
   • Reputational harm,
   • embarrassment,
   • Financial harm.
   • Level of risk to privacy – 1, 2 and 3
9. Risk Impact to the Institution
   • Managerial harm,
   • Organizational harm,
   • Financial harm,
   • Reputational harm,
   • embarrassment,
   • loss of credibility.
   • Level of risk to privacy – 1, 2, 3 and 4