Evaluation of the Disability Benefits Program Redress Process

Evaluation of the Disability Benefits Program Redress Process

March 2022

Table of contents

• Executive Summary
• 1.0 Introduction
  • 1.1 Redress Process Overview
  • 1.2 Departmental Reviews
  • 1.3 Veterans Review and Appeal Board – Reviews
  • 1.3.1 Veterans Review and Appeal Board - Appeals
  • 1.3.2 Veterans Review and Appeal Board - Reconsiderations
  • 1.4 Judicial Review
• 2.0 Scope and Methodology
  • 2.1 Evaluation Scope and Questions
  • 2.2 Multiple Lines of Evidence
  • 2.3 Considerations, Strengths and Limitations
• 3.0 Need/Relevance/Reach
  • 3.1 To what extent is the Redress Process responsive to the needs of its targeted population?
  • 3.1.1 Operational and Published Data related to Redress
  • 3.2 Demographic Information and GBA Plus Analysis
  • 3.3 Alignment with Government priorities and federal roles and responsibilities
• 4.0 Performance and Efficiency/Economy
  • 4.1 To what extent is the Redress Process achieving its objectives?
  • 4.1.1 Governance
  • 4.1.2 Review of current departmental guidance on redress
  • 4.1.3 Performance Information
  • 4.1.3.1 Client Surveys
  • 4.1.4 Collaboration and Trend Analysis
  • 4.2 Are there opportunities to improve efficiencies and effectiveness?
  • 4.2.1 Quality assurance within the Redress Process
  • 4.2.2 File Review of Departmental Review applications
  • 4.2.3 Information and Data Systems
  • 4.2.4 Published Service Standards
  • 4.2.5 Operating Costs and Level of Effort
  • 4.2.6 Opportunities for Standardization
  • 4.3 Are there unintended impacts of the redress process?
  • 4.3.1 Impacts of the COVID-19 Pandemic
  • 4.4 Are there modifications, alternatives, or best practices regarding redress?
• 5.0 Conclusion
• Annex A - Management Response and Action Plans

• This publication is available upon request in alternate formats.

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