Career Transition Services (VAC PPU 530)

Description: This bank describes information that is used in support of Career Transition Services. The information is about individuals who applied for and/or receive Career Transition Services that will assist them in having the knowledge, skills and plan necessary to prepare for and obtain suitable civilian employment. The personal information may include name, contact information, date of birth, date of death, death certificate, educational information, employment history, health information, residency, eligibility information including biographical information, signature, official language, marital status, opinion of or about individuals, validation of identity documentation, military service information, eligibility information related to the Canadian Forces Income Support (CFIS) and the Rehabilitation Services and Vocational Assistance programs, identifying numbers, client plans, progress reports, assessments and evaluations, employee of VAC, and representative information.

Note: Revised in 2019. Information may be stored in Veterans Affairs Canada (VAC's) physical and electronic systems including: Client Service Delivery Network (CSDN) and GCCase, which may include client initiated actions and responses made through My VAC Account, and/or VAC staff/contracted resource initiated actions and responses made through Benefits and Health Services On-line (BHSOL).

Some documents/information received in Veterans Affairs Canada (VAC), from the Department of National Defence (DND) may reference the Social Insurance Number (SIN) as DND personnel were required to use the SIN as their personal identification number between 1960 and 1990.

Class of Individuals: Canadian Armed Forces members, Veterans of the Canadian Armed Forces (Regular and Reserve) and their eligible spouse/common-law partner/survivor, and/or their representatives.

Purpose: The personal information is used to administer benefits, determine eligibility, and provide services under the Career Transition Services. Personal information is collected pursuant to Part 1, sections 3-5 and section 78.1, 78.2 and 80 of the Veterans Well-being Act formerly known as the Canadian Forces Members and Veterans Re-establishment and Compensation Act and its accompanying Regulations.

Consistent Uses: Information may be used and disclosed for planning, research, development, evaluation and/or reporting of programs, policies and services. The use and disclosure is limited to VAC areas that are involved in the identified program, service and policy, and may also be shared with senior management.

Personal information may be shared with other VAC programs, including programs covered by the application waiver provision under sections 80.1 of the Pension Act and/or 78.1 of the Veterans Well-being Act, for the purpose of determining eligibility for additional benefits, assessments, case management, mental health initiatives and /or commemorative activities, where applicable.

Information such as eligibility information, name, language, date of birth, date of death, identifying numbers and contact information may be shared with a National Service Provider for the purpose of delivering Career Transition Services to eligible participants on behalf of Veterans Affairs Canada.

By Order in Council 2011-1348, Employment and Social Development Canada (ESDC) may provide services on behalf of VAC. Personal information may be collected by Service Canada Centres, acting as a receiving agent on behalf of VAC. (Refer to ESDC Personal Information Bank  - Veterans Affairs Canada Program Delivery - ESDC PPU 701). Information may include name, contact information, dates of birth and death, identifying numbers, language, signature, service information, health information, financial information, marital status, and family information.

Personal information may be shared with the Department of National Defence (DND) to obtain/verify/confirm military service records and other personal information (refer to DND personal information banks, Personnel Files – Training – DND PPE 842, Canadian Forces Member Personnel Information File – DND PPE 818, Human Resources Management Information System (HRMS) – DND PPE 805, Unit Military Personnel Bank - DND PPE 836).

Personal information may be obtained by Public Services and Procurement Canada (PSPC) in accordance with an established Memorandum of Agreement (MOU), for the purpose of creating a digital image of the record for use by VAC (refer to PSPC personal information bank,  Document Imaging Solutions - PWGSC PCU 709). PSPC will not use the personal information for the purposes of making administrative decisions.

Personal information such as name, contact information, service information, and health information may be shared with an authorized and approved third party, in accordance with an established Service Level Agreement for the purpose of printing and mailing services. The approved third party will not use the personal information for the purposes of making administrative decisions.

VAC has contracted an authorized and approved third party, located in Canada, to provide transportation, storage, maintenance retrieval, delivery, and destruction services of VAC records, where applicable.

Retention and Disposal Standards: Regardless of the format, as part of the client record, the retention period is 7 years after the date of death of the applicant. If the date is not known, the retention period is 110 years after the date of birth provided there are no known dependents, no outstanding claims against the crown, no actions involving the estate, no indication on file of the legal status of a dependent, and no activity of any kind.