Knowing your rights and getting help if you are not satisfied with a decision made by the Department. Main navigation How to appeal Independent assistance if you are not satisfied with a decision made by the Department. Veterans Bill of Rights An expression of the rights Veterans have long identified as important. Access to Information and Privacy Processes requests under the Access to Information Act and the Privacy Act. Ethical issues and concerns What to do if you believe that a public servant has violated the Values and Ethics Code. Veterans Ombudsman Works toward ensuring that Canada's Veterans and their families are recognized and supported in a fair, accessible, and timely manne