Corporate information

Reporting framework

Our approved Departmental Results Framework and Program Inventory of record for 2023-24:

Core Responsibility 1: Benefits, Services and Support

Core Responsibility 1: Benefits, Services and Support

Departmental Results	Indicators	Program Inventory
Veterans are physically and mentally well	% of Veterans who report that their health is very good or excellent % of Veterans who report that their mental health is very good or excellent % of Veterans receiving treatment in Operational Stress Injury Clinics reporting improved overall mental health % of Veterans who report they need help with an activity of daily living	Caregiver Recognition Benefit Disability Benefits Health Care Benefits Income Support Long Term Care Research and Innovation Transition Services Veterans Emergency Fund Veterans Independence Program War Veterans Allowance
Veterans and their families are financially secure	% of Veterans whose household income is below the Low Income Measure % of Veterans who are satisfied with their financial situation
Veterans have a sense of purpose	% of Veterans who are satisfied with their job or main activity % of Veterans who are employed
Veterans are able to adapt, manage, and cope within post-service life	% of Veteran clients of Veterans Affairs Canada who report an easy adjustment to post-service life % of Veterans who have completed a post-secondary education % of Veterans who have high level of mastery of their life skills
Veterans are living in safe and adequate housing	% of Veterans who are in core housing need % of Veteran clients of Veterans Affairs Canada 65 years and older living in their own homes who report satisfaction with their housing
Veterans are socially supported	% of Veterans who have a strong sense of community belonging % of Veterans Affairs Canada clients who are satisfied with their relationships with friends or family
Veterans are satisfied with the services they receive	% of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada's programs and services offered

Core Responsibility 2: Commemoration

Core Responsibility 2: Commemoration

Departmental Results	Indicators	Program Inventory
Veterans and those who died in service are honoured	% of Veterans Affairs Canada clients who are satisfied with the way Veterans Affairs Canada's commemorative initiatives honour Veterans and those who died in service # of page views of the Canadian Virtual War Memorial % of visitors to Vimy and Beaumont-Hamel overseas memorials who report they have a better understanding of the sacrifice and contribution of those who served	Canada Remembers Program Funeral and Burial Program
Canadians remember and appreciate Veterans and those who died in service	% of Canadians who indicate they make an effort to appreciate Veterans and those who died in service # of Canadians who participated in community engagement activities financially supported by Veterans Affairs Canada

Core Responsibility 3: Veterans Ombudsperson

Core Responsibility 3: Veterans Ombudsperson

Departmental Results	Indicators	Program Inventory
Veterans and their families have access to a timely review of complaints about the programs, services and support delivered by the Veterans Affairs Portfolio	% of complaints reviewed within 60 working days	Veterans Ombudsperson
Issues about the programs, services and support provided to Veterans and their families by the Veterans Affairs Portfolio identified by the Office of the Veterans Ombudsperson are addressed	% of individual complaints reviewed and escalated by the Office of the Veterans Ombudsperson to the Veterans Affairs Portfolio that are addressed % of recommendations made by the Office of the Veterans Ombudsperson related to systemic issues addressed by the Veterans Affairs Portfolio

Changes to the approved reporting framework since 2022-23

Structure	2023-24	2022-23	Change	Reason for change
Core Responsibility	Benefits, Services and Support	Benefits, Services and Support	No change	—
Program	Caregiver Recognition Benefit	Caregiver Recognition Benefit	No change	—
Program	Disability Benefits	Disability Benefits	No change	—
Program	Health Care Benefits	Health Care Benefits	No change	—
Program	Income Support	Income Support	No change	—
Program	Long Term Care	Long Term Care	No change	—
Program	Research and Innovation	Research and Innovation	No change	—
Program	Transition Services	Transition Services	No change	—
Program	Veterans Emergency Fund	Veterans Emergency Fund	No change	—
Program	Veterans Independence Program	Veterans Independence Program	No change	—
Program	War Veterans Allowance	War Veterans Allowance	No change	—
Core Responsibility	Commemoration	Commemoration	No change	—
Program	Canada Remembers Program	Canada Remembers Program	No change	—
Program	Funeral and Burial Program	Funeral and Burial Program	No change	—
Core Responsibility	Veterans Ombudsperson	Veterans Ombudsperson	No change	—
Program	Veterans Ombudsperson	Veterans Ombudsperson	No change	—

Supporting information on the Program Inventory

Supporting information on planned expenditures, human resources, and results related to our Program Inventory is available in the GC InfoBase.

Supplementary information tables

The following supplementary information tables are available on our website.

• Details on transfer payment programs
• Gender-based analysis plus

Federal tax expenditures

Our Departmental Plan does not include information on tax expenditures.

Tax expenditures are the responsibility of the Minister of Finance. The Department of Finance Canada publishes cost estimates and projections for government¬ wide tax expenditures each year in the Report on Federal Tax Expenditures. This report provides detailed information on tax expenditures, including objectives, historical background and references to related federal spending programs, as well as evaluations, research papers and gender-based analysis plus.

Organizational contact information