In general, respondents are satisfied with VAC programs, services, and benefits. Among the six key strata of VAC clients—Veterans 85+, Veterans 65–84, Veterans under 65 (case-managed), Veterans under 65 (not case-managed), RCMP, and Survivors—a consistent pattern is observed. Survivors and Veterans 85+ tend to be the most satisfied of the six strata. Veterans under 65, particularly case-managed clients, report being the least satisfied. This striking pattern holds throughout much of the survey and shows up as a recurring sideways “U”-shaped pattern in the stacked bar charts visualizing elements of client satisfaction.
A consistent trend regarding clients who are members of marginalized groups is also observed. Throughout the survey, Indigenous and visible minority respondents are generally less satisfied and less well-off compared to their counterparts. Whether it be service experience, programs, or health and well-being, Indigenous and visible minority respondents tend to rate their VAC experience less positively across the board.
Gender differences are also revealed in the data. Compared to males, females are more likely to give positive responses about their satisfaction with VAC programs, experience with VAC staff, and their relationship with others. This might be connected to the high satisfaction among Survivors, a stratum which is predominantly females.
A positive relationship between age and satisfaction is often seen, with older respondents generally feeling more positively than younger respondents across a range of different areas. This is consistent with the paradox of aging, in which older respondents report higher levels of life satisfaction despite declining health and income.
Although the majority of respondents are satisfied with life in general, their satisfaction in some areas has dropped from 2020, including their well-being, financial situation, activities, and relationship with others.