| Objective |
Criteria* |
| Assess the adequacy of VAC’s Management Control Framework |
| The organization provides employees with the necessary training, tools, resources and information to support the discharge of their responsibilities. |
| Oversight exists to monitor and provide assurance on the quality and due diligence in decision-making. |
| A documented approach to risk identification, assessment and management is in place and used. |
| Lines of communication exist between VAC, the users and Public Services and Procurement Canada (PSPC). |
| Assess compliance with applicable guidelines and business processes |
| Records and information are processed and maintained in accordance with guidelines and business processes. |
| Item exceptions are processed successfully. |
| Retention schedules for processed items are identified. |
| Confirm turnaround times and identify opportunities to improve efficiency |
| Management has identified appropriate performance measures linked to planned results. |
| The organization leverages information technology to enhance user service and access. |
| The organization takes measures to facilitate access to its services. |
* The audit team confirmed that all of the above criteria were met unless otherwise stated in this audit report.
