Appendix A – Audit Criteria
| Objective | Criteria* |
|---|---|
| Assess the adequacy of VAC’s Management Control Framework | |
| The organization provides employees with the necessary training, tools, resources and information to support the discharge of their responsibilities. | |
| Oversight exists to monitor and provide assurance on the quality and due diligence in decision-making. | |
| A documented approach to risk identification, assessment and management is in place and used. | |
| Lines of communication exist between VAC, the users and Public Services and Procurement Canada (PSPC). | |
| Assess compliance with applicable guidelines and business processes | |
| Records and information are processed and maintained in accordance with guidelines and business processes. | |
| Item exceptions are processed successfully. | |
| Retention schedules for processed items are identified. | |
| Confirm turnaround times and identify opportunities to improve efficiency | |
| Management has identified appropriate performance measures linked to planned results. | |
| The organization leverages information technology to enhance user service and access. | |
| The organization takes measures to facilitate access to its services. |
* The audit team confirmed that all of the above criteria were met unless otherwise stated in this audit report.