The audit findings and conclusions contained in this report are based on sufficient and appropriate audit evidence gathered in accordance with procedures that meet the Institute of Internal Auditors’ International Standards for the Professional Practice of Internal Auditing as supported by the results of the quality assurance and improvement program. The opinions expressed in this report are based on conditions as they existed at the time of the audit and apply only to the entity examined.
| Methodology | Purpose |
|---|---|
|
Interviews |
Interviews with Chief Financial Officer and Corporate Services Branch to understand digital planning to support service modernization initiatives. Interviews to focused on management and employees involved in IT planning. Interviews with Service Delivery Branch to understand current plans and status of service modernization initiatives and My VAC Account adoption. Interviews with selected project teams to understand status of modernization initiatives. Interviews with Strategic Policy, Planning and Performance Branch management to understand performance measurement and reporting of departmental progress on corporate objectives related to service and digital modernization. |
|
Documentation Review |
Review of documentation related to performance measurement, departmental planning, service and IT planning, and project activities to support service modernization. |