| Objective |
Criteria
(source) |
|---|
- Performance Measurement and Benefits Realisation
|
- The Department has measured and reported benefits realized to date related to digital service modernization.
|
- Progress to modernize and digitally transform services is tracked and reported on an ongoing basis.
|
- Governance and Planning
|
- Clear Departmental strategies and plans for digital service modernization are documented and approved.
|
- Governance, roles, and responsibilities for digital service modernization are clearly defined.
|
- Service modernization plans are aligned with IT capacity to support the digital transformation.
|
- Progress of in-flight Initiatives
|
- The current state and digital modernization objectives of each of VAC’s services is documented.
|
- Service modernization initiatives are prioritized, resourced, and approved.
|
- Development activities are managed, monitored, and proceeding as planned.
|
* The audit team confirmed that all of the above criteria were met unless otherwise stated in this audit report.
