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Recommendation 1
It is recommended that the Assistant Deputy Minister, Chief Financial Officer and Corporate Services develop a measurement and reporting process to document results of future Digital Strategies in consultation with the Director General, Strategic Planning, Results and Cabinet Business.
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Important
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Recommendation 2
It is recommended that the Deputy Minister appoint a departmental lead for digital transformation with clear accountabilities to lead the development and execution of the Department’s Digital Strategy and coordinate the pursuit of digital goals across branches.
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Critical
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Recommendation 3
In line with recommendation 2, it is recommended that leadership for digital transformation develop an updated Digital Strategy and Data Strategy for the Department and conduct fulsome consultation across the Department in its development.
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Critical
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Recommendation 4
It is recommended that the Assistant Deputy Minister, Service Delivery:
- develop a process to accurately measure the volume of program and benefit applications by service channel, and develop targets for the adoption and use of the online channel.
- define a target digital end state per service, finalize the development of a departmental Service Management Strategy, and incorporate this updated strategy into a newly developed Digital Strategy.
- develop a roadmap and process for conducting periodic service reviews in keeping with requirements under the Directive on Service and Digital.
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Essential
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