Appendix A - Risk ranking of recommendations

Recommendation 1

It is recommended that the Director General, Information Technology, Information Management, Administration and Privacy Division in collaboration with the Director General, Service Delivery and Program Management:

• develop and implement a benefits realization framework and a System Development Life Cycle (SDLC) framework consistent with VAC agile practices and align these frameworks with the existing project management framework, and
• develop additional guidance on the application of agile in the Department and publish the guidance on the Department’s intranet.

Important

Recommendation 2

It is recommended that the Director General, Information Technology, Information Management, Administration and Privacy Division in collaboration with the Director General, Service Delivery and Program Management:

• develop a more systematic approach for communication to users and subject matter experts as part of the agile process,
• strengthen the organization’s change management capacity and methodology,
• provide greater definition of the product owner role, and
• develop a digital literacy strategy aligned to the Department’s digital strategy.

Essential

Recommendation 3

It is recommended that the Director General, Information Technology, Information Management, Administration and Privacy Division, coordinate with SSC and develop and implement a plan to enable additional capacity for software development automation to align with the Department’s new agile process.

Important

Recommendation 4

It is recommended that the Director General, Information Technology, Information Management, Administration and Privacy Division, and the Director General of Service Delivery and Program Management:

• finalize the terms of reference and mandate of the Veterans Systems Priority Committee (VSPC),
• communicate additional details to program areas on the product roadmap for key systems,
• update the VSPC prioritization criteria and consult with program area representatives on the committee to ensure the criteria and prioritization process is clear and satisfactory.

Important