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Recommendation 1
It is recommended that the Director General, Information Technology, Information Management, Administration and Privacy Division in collaboration with the Director General, Service Delivery and Program Management:
- develop and implement a benefits realization framework and a System Development Life Cycle (SDLC) framework consistent with VAC agile practices and align these frameworks with the existing project management framework, and
- develop additional guidance on the application of agile in the Department and publish the guidance on the Department’s intranet.
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Important
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Recommendation 2
It is recommended that the Director General, Information Technology, Information Management, Administration and Privacy Division in collaboration with the Director General, Service Delivery and Program Management:
- develop a more systematic approach for communication to users and subject matter experts as part of the agile process,
- strengthen the organization’s change management capacity and methodology,
- provide greater definition of the product owner role, and
- develop a digital literacy strategy aligned to the Department’s digital strategy.
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Essential
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Recommendation 3
It is recommended that the Director General, Information Technology, Information Management, Administration and Privacy Division, coordinate with SSC and develop and implement a plan to enable additional capacity for software development automation to align with the Department’s new agile process.
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Important
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Recommendation 4
It is recommended that the Director General, Information Technology, Information Management, Administration and Privacy Division, and the Director General of Service Delivery and Program Management:
- finalize the terms of reference and mandate of the Veterans Systems Priority Committee (VSPC),
- communicate additional details to program areas on the product roadmap for key systems,
- update the VSPC prioritization criteria and consult with program area representatives on the committee to ensure the criteria and prioritization process is clear and satisfactory.
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Important
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