Appendix D – Key Roles and Responsibilities of Program Management

The evaluation’s document review highlighted the following roles and responsibilities of Program Managers^{Footnote 34}:

• Acting on direction of management;
• Ensuring program benefits are achieved and aligned with the organization’s strategic plan;
• Monitoring program progress/success (including any key milestones);
• Managing program resources and costs;
• Managing risk and issues (resolving, mitigating or escalating where appropriate);
• Managing stakeholder relations; and
• Providing status updates to management.

Additionally, the following roles and responsibilities of Senior Management (referred to as Executive Leadership and Programme Sponsors in the literature) were highlighted:

• Establishing organization’s strategic direction and business plan;
• Ensuring effective governance structure throughout organization;
• Ensuring alignment of program(s) with organization’s strategic direction;
• Sponsoring deployment of programs and any change management required;
• Supporting stakeholder engagement;
• Ensuring ongoing program management capability;
• Providing sufficient funding to support program management;
• Delegating authorities to program management; and
• Resolving issues that cannot be addressed by program management.