Annex 1: Office of the Veterans Ombudsman - Logic Model

Annex 1: Office of the Veterans Ombudsman - Logic Model

Program Objective

To advance fair outcomes for Veterans and their families by providing an independent and impartial review of complaints and systemic issues related to the specific programs and services delivered by Veterans Affairs and thirds party service providers.

Activities

  • Consult with Veterans, families, and key stakeholders
  • Promote awareness of OVO services and work
  • Engage with key influencers, including Parliamentary Committees
  • Provide advice to the Minister of Veterans Affairs and VAC
  • Provide Veterans and their families with information
  • Review and address complaints from Veterans and their families
  • Review systemic issues affecting Veterans and their families

Outputs

  • Inventory of systemic issues
  • Engagement plan and events; social media, media and advertising products
  • Briefings and meetings
  • Responses to inquiries
  • Responses to complaints
  • Reports and recommendations on systemic issues

Immediate Outcomes

  • Veterans and their families are aware of OVO services
  • VAC, stakeholders and government decision makers are aware of the issues and recommendations raised by the OVO
  • Veterans and their families have timely OVO responses to complaints

Intermediate Outcomes

  • Veterans and their families are treated respectfully and fairly by the OVO
  • Complaints assessed as unfair by the OVO are resolved by VAC
  • Veterans Affairs Portfolio accepts recommendations from the OVO

Ultimate Outcome

  • Respectful and fair treatment of Veterans and their families
 
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