Veterans Affairs Canada’s War Veterans Allowance (WVA) Program, which was initiated in 1930, provides financial support on a monthly basis to War Service Veterans, qualified civilians and their survivors to help them meet their basic needs.
The Department continues to receive an average of one application per day for the Program, however, the number of recipients of the War Veterans Allowance has steadily declined during the review period and this trend is forecasted to continue. As of March 31, 2018, the Program had 1,895 recipients (84% survivors and orphans). This represents a decrease of approximately 22% of recipients (from 2,445 to 1,895) over the fiscal year just two years prior. Similarly, program expenditures fell by the same percentage in that time period (from $7.5M to $6.1M). War Veterans Allowance Program expenditures represent about 0.1% of the Department’s total program expenditures.
Program data revealed that 63% of applications received an unfavourable decision during the review period. A review of a random sample of applications that received an unfavourable decision found that 61% were unfavourable as a result of the applicant having an income higher than the WVA threshold. A further 30% received an unfavourable decision because the service periods of the Veteran associated with the application were ineligible.
Interviews with key informants, a review of documents and program data revealed that the Program is meeting its outcomes although there is an opportunity for greater consistency in the collection and use of performance measurement information. Application decisions are being made accurately and in a timely manner.
The evaluation findings confirm that the program continues to be relevant, effective and efficient. There are no recommendations required, however, there is an opportunity for greater consistency in the collection and use of performance measurement information to help guide program management decisions and an opportunity to share the findings with the Policy Directorate in support of future policy renewal.