Departmental Financial Statements 2023-2024

Departmental Financial Statements 2023-2024

Statement of Management Responsibility Including Internal Control Over Financial Reporting

Responsibility for the integrity and objectivity of the accompanying financial statements for the year ended March 31, 2024 and all information contained in these statements rests with the management of Veterans Affairs Canada. These financial statements have been prepared by management using the Government of Canada’s accounting policies, which are based on Canadian public sector accounting standards.

Management is responsible for the integrity and objectivity of the information in these financial statements. Some of the information in the financial statements is based on management’s best estimates and judgement, and gives due consideration to materiality. To fulfill its accounting and reporting responsibilities, management maintains a set of accounts that provides a centralized record of Veterans Affairs Canada’s financial transactions. Financial information submitted in the preparation of the Public Accounts of Canada, and included in Veterans Affairs Canada’s Departmental Results Report, is consistent with these financial statements.

Management is also responsible for maintaining an effective system of Internal Control over Financial Reporting (ICFR) designed to provide reasonable assurance that financial information is reliable, that assets are safeguarded and that transactions are properly authorized and recorded in accordance with the Financial Administration Act and other applicable legislation, regulations, authorities and policies.

Management seeks to ensure the objectivity and integrity of data in its financial statements through careful selection, training, and development of qualified staff; through organizational arrangements that provide appropriate divisions of responsibility; through communication programs aimed at ensuring that regulations, policies, standards, and managerial authorities are understood throughout Veterans Affairs Canada; and through conducting an annual risk-based assessment of the effectiveness of the system of ICFR.

The system of ICFR is designed to mitigate risks to a reasonable level based on an ongoing process to identify key risks, to assess effectiveness of associated key controls, and to make any necessary adjustments.

A risk-based assessment of the system of ICFR for the year ended March 31, 2024 was completed in accordance with the Treasury Board Policy on Internal Control and the results and action plans are summarized in the annex.

The effectiveness and adequacy of Veterans Affairs Canada’s system of internal control is reviewed by the work of internal audit staff, who conduct periodic audits of different areas of the department’s operations, and by the Departmental Audit Committee, which oversees management’s responsibilities for maintaining adequate control systems and the quality of financial reporting.

The financial statements of Veterans Affairs Canada have not been audited.

Paul Ledwell
Deputy Minister
Charlottetown, Canada

Sara Lantz
Chief Financial Officer
Charlottetown, Canada

Statement of Financial Position (unaudited)

Statement of Financial Position (unaudited)
As at March 31
(in thousands of dollars)
Category 2024 2023
Liabilities
Accounts payable and accrued liabilities (Note 4) $970,244 $156,786
Vacation pay and compensatory leave $20,979 $19,837
Contingent liability (Note 5) $7,832 $7,754
Employee future benefits (Note 6) $5,499 $5,678
Total gross liabilities $1,004,554 $190,055
Liabilities held on behalf of Government
Deferred revenue $0 $0
Total liabilities held on behalf of Government $0 $0
Total liabilities $1,004,554 $190,055
Financial assets
Due from the Consolidated Revenue Fund $76,749 $70,212
Accounts receivable and advances (Note 7) $58,102 $53,437
Total gross financial assets $134,851 $123,649
Financial assets held on behalf of Government
Accounts receivable and advances (Note 7) $0 $0
Total financial assets held on behalf of Government $0 $0
Total financial assets $134,851 $123,649
Departmental net debt $869,703 $66,406
Non-financial assets
Prepaid expenses $410 $237
Tangible capital assets (Note 9) $10,944 $9,929
Total non-financial assets $11,354 $10,166
Departmental net financial position ($858,349) ($56,240)

The accompanying notes form an integral part of these financial statements.

Paul Ledwell
Deputy Minister
Charlottetown, Canada

Sara Lantz
Chief Financial Officer
Charlottetown, Canada

Statement of Operations and Departmental Net Financial Position (unaudited)

Statement of Operations and Departmental Net Financial Position (unaudited)
For the year ended March 31
(in thousands of dollars)
Category 2024 Planned Results 2024 2023
Expenses
Benefits Services and Support $5,821,727 $5,830,524 $5,238,092
Canada Remembers Program $42,989 $52,083 $50,826
Veterans Ombudsman $4,939 $5,104 $4,846
Internal Services $125,230 $177,160 $144,362
Expenses incurred on behalf of Government ($3,235) ($9,049) ($4,788)
Total expenses $5,991,650 $6,055,822 $5,433,338
Revenues
Hospital Services $0 $48 $0
Sale of goods and information products $0 $11 $6
Other $312 $22 $434
Revenues earned on behalf of Government ($312) ($70) ($434)
Total revenues $0 $11 $6
Net cost from continuing operations $5,991,650 $6,055,811 $5,433,332
Net cost of operations before government funding and transfers $5,991,650 $6,055,811 $5,433,332
Government funding and transfers
Net cash provided by Government of Canada - $5,196,327 $5,352,830
Change in due from Consolidated Revenue Fund - $6,537 $29,112
Services provided without charge by other government departments (Note 9) - $50,844 $48,080
Transfer of assets and liabilities (to) other government departments - ($6) ($0)
Net cost of operations after government funding and transfers - $802,109 $3,310
Departmental net financial position - Beginning of year - ($56,240) ($52,930)
Departmental net financial position - End of year - ($858,349) ($56,240)

Segmented information (Note 10)

The accompanying notes form an integral part of these financial statements.

Statement of Change in Departmental Net Debt (unaudited)

Statement of Change in Departmental Net Debt (unaudited)
For the year ended March 31
(in thousands of dollars)
Category 2024 2023
Net cost of operations after government funding and transfers $802,109 $3,310
Change due to tangible capital assets
Acquisitions of tangible capital assets $1,721 $0
Amortization of tangible capital assets ($700) ($764)
Expense of tangible capital assets adjustment ($6) $0
Proceeds from disposal of tangible capital assets $1 $0
Net gain on disposal of tangible capital assets ($7) $0
Total change due to tangible capital assets $1,015 ($764)
Change due to prepaid expenses $173 $237
Increase in departmental net debt $803,297 $2,783
Departmental net debt - Beginning of year $66,406 $63,623
Departmental net debt - End of year $869,703 $66,406

The accompanying notes form an integral part of these financial statements.

Statement of Cash Flows (unaudited)
For the year ended March 31
(in thousands of dollars)
Category 2024 2023
Operating activities
Net cost of operations before government funding and transfers $6,055,811 $5,433,332
Non-cash items:
Amortization of tangible capital assets ($700) ($764)
Services provided without charge by other government departments (Note 9) ($0) ($0)
Gain (Loss) on disposal of tangible capital assets $6 $0
Variations in Statement of Financial Position
Increase (decrease) in accounts receivable and advances $4,866 $469
Increase (decrease) in cash ($201) $201
Increase in prepaid expenses $173 $237
Decrease (increase) in accounts payable and accrued liabilities ($813,458) ($37,082)
Decrease in vacation pay and compensatory leave ($1,142) $1,378
Decrease in future employee benefits ($78) $1,653
Increase (decrease) in contingent liability (Note 10) $0 $1,188
Decrease in other liabilities $179 $298
Cash used for operating activities $5,194,612 $5,352,830
Capital investment activities
Acquisitions of tangible capital assets (Note 8) $1,721 $0
Proceeds from disposal of tangible capital assets ($6) ($0)
Cash used for capital investment activities $1,715 $0
Financing activities $0 $0
Net cash provided by Government of Canada $5,196,327 $5,352,830

The accompanying notes form an integral part of these statements.

Notes to Financial Statements (unaudited) for the year ended March 31, 2024

1. Authority and objectives

The Department of Veterans Affairs was established by the Department of Veterans Affairs Act as a department under Schedule I to the Financial Administration Act.

The Veterans Affairs Portfolio consists of the Department of Veterans Affairs which reports to the Minister of Veterans Affairs and the Office of the Veterans Ombudsman which report to Parliament through the Minister of Veterans Affairs.

Veterans Affairs Canada objectives as stated in the Department of Veterans Affairs Act are the care, treatment or re-establishment in civil life of any person who served in the Canadian Armed Forces or merchant navy or in the naval, army or air forces or merchant navies of Her Majesty, of any person who has otherwise engaged in pursuits relating to war, and of any other person designated by the Governor in Council, and the care of the dependants or survivors of any person previously referred to herein.

The Department meets its responsibilities through its various programs. The Canada Remembers program ensures that Veterans and those who died in service are honoured and the memory of their sacrifices and achievements is preserved. The Benefits, Services and Support program supports the care and well-being of Veterans and their dependents or survivors through a range of benefits, services, research, partnerships and advocacy. The Office of the Veterans Ombudsman provides Veterans with an opportunity to raise awareness of their needs and concerns and bring their issues to the attention of the Department. The Internal Services activity represents groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of the organization.

2. Summary of significant accounting policies

These financial statements have been prepared using the Government’s accounting policies stated below, which are based on Canadian public sector accounting standards. The presentation and results using the stated accounting policies do not result in any significant differences from Canadian public sector accounting standards. Significant accounting policies are as follows:

(a) Parliamentary authorities

Veterans Affairs Canada is financed by the Government of Canada through Parliamentary authorities. Financial reporting of authorities provided to Veterans Affairs Canada do not parallel financial reporting according to generally accepted accounting principles since authorities are primarily based on cash flow requirements. Consequently, items recognized in the Statement of Operations and Departmental Net Financial Position and in the Statement of Financial Position are not necessarily the same as those provided through authorities from Parliament. Note 3 provides a reconciliation between the bases of reporting.

The planned results amounts in the “Expenses” and “Revenues” sections of the Statement of Operations and Departmental Net Financial Position are the amounts reported in the Future-oriented Statement of Operations included in the 2023-2024 Departmental Plan. Planned results are not presented in the “Government funding and transfers” section of the Statement of Operations and Departmental Net Financial Position and in the Statement of Change in Departmental Net Debt because these amounts were not included in the 2023-2024 Departmental Plan.

(b) Net cash provided by Government

Veterans Affairs Canada operates within the Consolidated Revenue Fund (CRF), which is administered by the Receiver General for Canada. All cash received by Veterans Affairs Canada is deposited to the CRF and all cash disbursements made by Veterans Affairs Canada are paid from the CRF. The net cash provided by Government is the difference between all cash receipts and all cash disbursements including transactions between departments of the Government.

(c) Amounts due from or to the CRF

Amounts due from or to the CRF are the result of timing differences at year-end between when a transaction affects authorities and when it is processed through the CRF. Amounts due from the CRF represent the net amount of cash that the Department is entitled to draw from the CRF without further authorities to discharge its liabilities.

(d) Revenues

Revenues are recognized in the period in the event giving rise to the revenues occurred. Revenues that are non-respendable are not available to discharge the Department’s liabilities. While the Deputy Head is expected to maintain control, he has no authority regarding the disposition of non-respendable revenues. As a result, non-respendable revenues are considered to be earned on behalf of the Government of Canada and are therefore presented in reduction of the entity’s gross revenues.

(e) Expenses

Transfer payments are recorded as an expense in the year the transfer is authorized, and all eligibility criteria have been met by the recipient. Vacation pay and compensatory leave are accrued as the benefits are earned by employees under their respective terms of employment. Services provided without charge by other government departments for accommodations, the employer’s contribution to the health and dental insurance plans, legal services and workers compensation are recorded as operating expenses at their carrying value.

(f) Benefit payments

The majority of the programs administered by Veterans Affairs Canada are meant to provide future benefits for members and Veterans of the Canadian Armed Forces. As such, an actuarially determined liability and related disclosure for these future benefits are presented in the financial statements of the Government of Canada, the ultimate sponsor of these benefits. This differs from the accounting and disclosures of benefits presented in these financial statements as Veterans Affairs Canada expenses these benefits as they become due and records no accruals for future benefits. Payments of benefits made directly to beneficiaries, such as pensions and allowances for disability, death and economic support, are recorded as grants or contributions, while benefits delivered through service providers, such as certain health care benefits are recorded as operating expenses. This accounting treatment corresponds to the funding provided to the Department through parliamentary authorities.

(g) Employee future benefits

  1. Pension benefits - Eligible employees participate in the Public Service Pension Plan, a multiemployer pension plan, administered by the Government. Veterans Affairs Canada’s contributions to the Plan are charged to expenses in the year incurred and represent the total departmental obligation to the Plan. Veterans Affairs Canada’s responsibility with regard to the Plan is limited to its contributions. Actuarial surpluses or deficiencies are recognized in the financial statements of the Government of Canada, as the Plan’s sponsor.
  2. Severance benefits – The accumulation of severance benefits for voluntary departures ceased for applicable employee groups. The remaining obligation for employees who did not withdraw benefits is calculated using information derived from the results of the actuarially determined liability for employee severance benefits for the Government as a whole.

(h) Accounts receivables

Accounts receivables are recorded at cost. When necessary, an allowance for valuation is recorded to reduce the carrying value of accounts receivables to amounts that approximate their net recoverable value.

(i) Non-financial assets

The cost of acquiring land, buildings, equipment and other capital property is capitalized as tangible capital assets and except for land, are amortized to expense over the estimated useful lives of the assets described in Note 8. All tangible capital assets and leasehold improvements having an initial cost of $10,000 or more are recorded at their acquisition cost. Tangible capital assets do not include immovable assets located on reserves as defined in the Indian Act, Works of art, museum collection and Crown land to which no acquisition cost is attributable; and intangible assets.

(j) Transactions involving foreign currencies

Transactions involving foreign currencies are translated into Canadian dollar equivalents using rates of exchange in effect at the time of those transactions. Monetary assets and liabilities denominated in foreign currencies are translated into Canadian dollars using exchange rates in effect on March 31. Gains and losses resulting from foreign currency transactions are reported on the Statement of Operations and Departmental Net Financial Position according to the activities to which they relate.

(k) Measurement uncertainty

The preparation of these financial statements requires management to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenues and expenses reported in the financial statements and accompanying notes at March 31. The estimates are based on facts and circumstances, historical experience, general economic conditions and reflect the Government’s best estimate of the related amount at the end of the reporting period. The most significant items where estimates are used are contingent liabilities, the useful life of tangible capital assets and the liability for employee future benefits. Actual results could significantly differ from those estimated. Management’s estimates are reviewed periodically and, as adjustments become necessary, they are recorded in the financial statements in the year they become known.

(l) Related party transactions

Related party transactions, other that inter-entity transactions, are recorded at the exchange amount.

Inter-entity transactions are transactions between commonly controlled entities. Inter-entity transactions, other that restructuring transactions, are recorded on a gross basis and are measured at the carrying amount, except for the following:

  1. Services provide on a recovery basis are recognized as revenues and expenses on a gross basis and measured at the exchange amount.
  2. Certain services received on a without charge basis are recorded for departmental financial statement purposes at the carrying amount.

Parliamentary authorities

Veterans Affairs Canada receives most of its funding through annual parliamentary authorities. Items recognized in the Statement of Operations and Departmental Net Financial Position and the Statement of Financial Position in one year may be funded through parliamentary authorities in prior, current or future years. Accordingly, Veterans Affairs Canada has different net results of operations for the year on a government funding basis than on an accrual accounting basis. The differences are reconciled in the following tables:

(a) Reconciliation of net cost of operations to current year authorities used
(in thousands of dollars)
Category 2024 2023
Net cost of operations before government funding and transfers $6,055,811 $5,433,332
Adjustments for items affecting net cost of operations but not affecting authorities:
Amortization of tangible capital assets ($700) ($764)
Services provided without charge by other government departments ($50,844) ($48,080)
Increase (decrease) in vacation pay and compensatory leave ($1,142) $1,378
Increase (decrease) in employee future benefits ($78) $1,653
Refund of previous years' expenses $47,875 $32,848
Decrease in contingent liability $0 $1,188
Decrease (increase) in accrued liabilities not charged to authorities $0 $13,000
Gain (loss) on disposal of capital assets $6 $0
Other $251 $552
Total items affecting net cost of operations but not affecting authorities $6,051,179 $5,422,107
Adjustment for items not affecting net cost of operations but affecting authorities:
Increase in prepaid expenses $173 $237
Acquisition of tangible capital assets $1,721 $0
Proceeds from disposal of tangible capital assets ($6) $0
Total items not affecting net cost of operations but affecting authorities $1,888 $237
Current year authorities used $6,053,067 $5,422,344
(b) Authorities provided and used
(in thousands of dollars)
Category 2024 2023
Vote 1 - Operating expenditures $1,379,115 $1,288,335
Vote 5 - Grants and Contributions $4,673,858 $4,363,567
Statutory amounts $51,561 $42,077
Total $6,104,534 $5,693,979
Less: Unused Authorities ($51,467) ($271,635)
Current year authorities used $6,053,067 $5,422,344

4. Accounts payable and accrued liabilities

The following table presents details of the Department's accounts payable and accrued liabilities:

(in thousands of dollars)
Category 2024 2023
Accounts payable to other government departments and agencies $7,356 $22,090
Accounts payable to external parties $2 $140
Accrued liabilities $817,300 -
Accrued liabilities $145,586 $134,556
Total accounts payable and accrued liabilities $970,244 $156,786

5. Employee Future Benefits

(a) Pension benefits

Veterans Affairs Canada employees participate in the Public Service Pension Plan (the “Plan”), which is sponsored and administered by the Government of Canada. Pension benefits accrue up to a maximum period of 35 years at a rate of 2 percent per year of pensionable service, times the average of the best five consecutive years of earnings. The benefits are integrated with Canada/Québec Pension Plans benefits and they are indexed to inflation.

Both the employees and Veterans Affairs Canada contribute to the cost of the Plan. Due to the amendment of the Public Service Superannuation Act following the implementation of provisions related to Economic Action Plan 2012, employee contributors have been divided into two groups – Group 1 relates to existing plan members as of December 31, 2012 and Group 2 relates to members joining the Plan as of January 1, 2013. Each group has a distinct contribution rate.

The 2023-2024 expense amounts to $30,185,413 ($27,418,406 in 2022-2023). For Group 1 members, the expense represents approximately 1.02 times (1.02 times for 2022-2023) the employee contributions and, for Group 2 members, approximately 1.00 times (1.00 times in 2022-2023) the employee contributions.

Veterans Affairs Canada’s responsibility with regards to the Plan is limited to its contributions. Actuarial surpluses or deficiencies are recognized in the Consolidated Financial Statements of the Government of Canada, as the Plan’s sponsor.

(b) Severance benefits

Severance benefits provided to the Department’s employees were previously based on an employee’s eligibility, years of service and salary at termination of employment. However, since 2011 the accumulation of severance benefits for voluntary departures progressively ceased for substantially all employees.

Employees subject to these changes were given the option to be paid the full or partial value of benefits earned to date or collect the full or remaining value of benefits upon departure from the public service. Severance benefits are unfunded and, consequently, the outstanding obligation will be paid from future authorities.

The changes in the obligations during the year were as follows:

(in thousands of dollars)
Category 2024 2023
Accrued benefit obligation -beginning of year $7,754 $9,407
Expenses for the year $630 ($995)
Benefits paid during the year ($552) ($658)
Accrued benefit obligation - end of year $7,832 $7,754

6. Other liabilities

Other liabilities represent funds received from parties which are to be disbursed for specified purposes. The following table presents the details of other liabilities:

(in thousands of dollars)
Category Balance March 31, 2023 Receipts and other credits Payments and other charges Balance March 31, 2024
Veterans administration and welfare trust fund $1,227 $124 $10 $1,341
Returned soldier's insurance fund $3 $0 $0 $3
Veterans insurance fund $643 $0 $199 $549
Restricted donations wounded warrior fund $1 $0 $0 $1
Restricted donations Vimy Education Centre fund $3,804 $0 $199 $3,605
Shared Cost Project Case 9940105 $0 $30 $30 $0
Total $5,687 $154 $333 $5,499

(a) Veterans administration and welfare trust fund

This account was established to record donations, legacies, gifts, bequests, etc., received, to be disbursed for the benefit of Veterans or their dependents under certain conditions, and for the benefit of patients in institutions, in accordance with section 9 of the Guardianship of Veterans’ Property Regulations.

(b) Returned soldiers’ insurance fund

This fund was established by the Returned Soldiers’ Insurance Act, to provide life insurance to contributing Veterans of World War I. The account is credited with premiums and is charged with disbursements for death benefits and cash surrender values. The account is actuarially maintained and an actuarial liability adjustment as at March 31, 2023 of $240 was debited to the account during the year and was credited to revenues. The final date on which application for this insurance could have been received was August 31, 1933.

(c) Veterans insurance fund

This fund was established by the Veterans’ Insurance Act, to provide life insurance to contributing Veterans of World War II. The account is credited with premiums and is charged with disbursements for death benefits and cash surrender values. The account is actuarially maintained and an actuarial liability adjustment as at March 31, 2023 of $38,695 was debited to the account during the year and was credited to revenues. The final date on which application for this insurance could have been received was October 31, 1968.

(d) Restricted donations – Wounded Warrior Fund

This account was established to record directed donations for the purpose of providing assistance to support the pilot project designed to assist disenfranchised Veterans in crisis.

(e) Restricted donations Vimy Education Centre fund

This account was established to record directed donations for the purpose of providing assistance to the construction of a visitor education centre at the Canadian National Vimy Memorial.

(f) Shared-cost agreement — Veterans Affairs

This account was established to record funds received from organizations outside the Government of Canada reporting entity for shared-cost projects.

7. Accounts receivable and advances

The following table presents details of the Department’s accounts receivable and advances balances:

(in thousands of dollars)
Category 2024 2023
Cash $0 $201
Receivables - external parties $54,115 $48,593
Receivables - other Government departments and agencies and other receivables $19,312 $17,455
Employee advances $16 $8
Sub-total $73,443 $66,257
Allowance for doubtful accounts on external receivables ($15,341) ($12,820)
Gross accounts receivable $58,102 $53,437
Accounts receivable held on behalf of Government $0 $0
Net accounts receivable $58,102 $53,437

8. Tangible capital assets

Amortization of tangible capital assets is done on a straight-line basis over the estimated useful life of the asset as follows:

Amortization of tangible capital assets
Asset Class Amortization Period
Buildings 25 years
Works and infrastructure 25 years
Machinery and equipment 5-15 years
Informatics 2-5 years
Motor vehicles 5 years
Leasehold improvements Lesser of useful life or term of the lease
Assets under construction Once in service, in accordance with asset type

Assets under construction are recorded in the applicable asset class in the year they are put into service and are not amortized until they are put into service.

The following tables present details of tangible capital assets: (in thousands of dollars)

Cost (in thousands of dollars)
Capital Asset Class Opening balance Acquisitions Adjustments Disposals and Write-Offs Closing balance
Buildings $16,302 $0 $0 $0 $16,302
Works and infrastructure $2,123 $0 $0 $0 $2,123
Machinery and equipment $597 $0 $0 $0 $597
Informatics $3,518 $0 $0 $0 $3,518
Motor vehicles $418 $143 ($15) $45 $501
Leasehold improvements $4,165 $0 $0 $0 $4,165
WIP DJM Building $0 $1,578 $0 $0 $1,578
Total $27,123 $1,721 ($15) $45 $28,784
Accumulated Amortization (in thousands of dollars)
Capital Asset Class Opening balance Amortization Adjustments Disposals and Write-Offs Closing balance
Buildings $7,088 $504 $0 $0 $7,592
Works and infrastructure $1,735 $47 $0 $0 $1,782
Machinery and equipment $597 $0 $0 $0 $597
Informatics $3,414 $87 $0 $0 $3,501
Motor vehicles $336 $38 ($9) $45 $320
Leasehold improvements $4,024 $24 $0 $0 $4,048
Total $17,194 $700 ($9) $45 $17,840
Net Book Value
Capital Asset Class 2023 Net book value 2022 Net book value
Buildings $8,710 $9,214
Works and infrastructure $341 $388
Machinery and equipment $0 $0
Informatics $17 $104
Motor vehicles $181 $82
Leasehold improvements $117 $141
WIP DJM Building $1,578 $0
Total $10,944 $9,929

9. Related party transactions

Veterans Affairs Canada is related as a result of common ownership to all government departments, agencies and Crown corporations. Related parties also include individuals who are members of key management personnel or close family members of those individuals, and entities controlled by, or under shared control of, a member of key management personnel or a close family member of that individual.

Veterans Affairs Canada enters into transactions with these entities in the normal course of business and on normal trade terms. During the year, Veterans Affairs Canada received common services which were obtained without charge from other government departments as disclosed below.

(a) Common services provided without charge by other government departments

During the year, Veterans Affairs Canada received services without charge from certain common service organizations, related to accommodation, legal services, employer’s contribution to the health and dental insurance plans and workers’ compensation coverage. These services provided without charge have been recorded at the carrying value in the Department’s Statement of Operations and Departmental Net Financial Position as follows:

(in thousands of dollars)
Category 2024 2023
Accommodation $18,096 $21,103
Employer's contribution to the health and dental insurance plans $31,969 $26,133
Legal services $556 $616
Workers' compensation $223 $228
Total $50,844 $48,080

The Government has centralized some of its administrative activities for efficiency, cost- effectiveness purposes and economic delivery of programs to the public. As a result, the Government uses central agencies and common service organizations so that one department performs services for all other departments and agencies without charge. The costs of these services, such as the payroll and cheque issuance services provided by Public Services and Procurement Canada and audit services provided by the Office of the Auditor General are not included in the Department's Statement of Operations and Departmental Net Financial Position.

(b) Other transactions with other government departments and agencies

(in thousands of dollars)
Category 2024 2023
Accounts Receivable - Other government departments and agencies $17,283 $15,387
Accounts Payable - Other government departments and agencies $7,356 $22,090
Expenses - Other government departments and agencies $27,775 $28,262
Revenues - Other government departments and agencies $0 $0

Expenses disclosed in (b) exclude common services provided without charge, which are already disclosed in (a).

10. Segmented information

Presentation by segment is based on the Department’s core responsibility. The presentation by segment is based on the same accounting policies as described in the Summary of significant accounting policies in note 2. The following table presents the expenses incurred and revenue generated for the main core responsibilities, by major object of expense and by major type of revenue.

The segment results for the period are as follows:

(in thousands of dollars)
Category Benefits Services and Support Canada Remembers Veterans Ombudsman Internal Services 2024 Total 2023 Total
Transfer payments
Individuals $4,550,320 $0 $0 $0 $4,550,320 $4,102,160
Non-profit organizations $25,978 $14,848 $0 $0 $40,826 $38,778
Other countries and international Organizations $0 $11,882 $0 $0 $11,882 $10,964
Other ($39) $0 $0 $0 ($39) ($13)
Total transfer payments $4,576,259 $26,730 $0 $0 $4,602,989 $4,151,889
Operating
Professional and special services $536,641 $4,673 $141 $34,008 $575,463 $521,053
Salaries and employee benefits $312,496 $9,749 $4,475 $111,976 $438,696 $366,843
Utilities, materials and supplies $337,886 $593 $19 $4,792 $343,290 $309,118
Transportation and communications $32,833 $4,220 $295 $7,186 $44,534 $32,692
Repairs and maintenance $20,541 $5,160 $14 $5,705 $31,420 $30,896
Accommodation $13,362 $407 $160 $4,167 $18,096 $21,103
Amortization $28 $551 $0 $121 $700 $764
Expenses incurred on behalf of Government $0 $0 $0 ($9,049) ($9,049) ($4,788)
Other $478 $0 $0 $9,205 $9,683 $3,768
Total operating expenses $1,254,265 $25,353 $5,104 $168,111 $1,452,833 $1,281,449
Total expenses $5,830,524 $52,083 $5,104 $168,111 $6,055,822 $5,433,338
Revenues
Hospital services $48 $0 $0 $0 $48 $0
Sale of goods and Information $6 $0 $0 $5 $11 $6
Other $22 $0 $0 $0 ($70) ($434)
Revenues earned on behalf of Gov't ($70) $0 $0 $0 ($70) ($434)
Total Revenues $6 $0 $0 $5 $11 $6
Net Cost from continuing Operations $5,830,518 $52,083 $5,104 $168,106 $6,055,811 $5,433,332