Additional information

Additional information

Corporate Information

Organizational Profile

Appropriate Minister:
The Honourable Lawrence MacAulay, PC, MP
Institutional Head:
General (retired) Walter Natynczyk, CMM, MSC, CD, Deputy Minister
Ministerial Portfolio:
Veterans Affairs
Enabling Instruments:
Year of Incorporation / Commencement:
1923

VAC’s Raison d’être, mandate and role: who we are and what we do

Raison d’être, mandate and role: who we are and what we do” is available on Veterans Affairs Canada’s website.

Veterans Ombudsman’s Mandate

The mandate for the Veterans Ombudsman is available on the Ombudsman’s website.

Reporting Framework

Veterans Affairs Canada’s Departmental Results Framework and Program Inventory (PI) of record for 2019–20 are shown below:

Reporting framework

Veterans Affairs Canada’s Departmental Results Framework (DRF) and Program Inventory (PI) of record for 2019–20 are shown below:

Core Responsibility 1: Benefits, Services and Support
Core Responsibility 1: Benefits, Services and Support
Departmental Results Indicators Program Inventory
Veterans are physically and mentally well
  • % of Veterans who report that their health is very good or excellent
  • % of Veterans who report that their mental health is very good or excellent
  • % of Veterans accessing national network of Operational Stress Injury Clinics having improved overall mental health
  • Disability Benefits
  • Health Care Benefits
  • Transition Services
  • Long Term Care
  • Veterans Independence Program
  • Caregiver Recognition Benefit
  • War Veterans Allowance
  • Income Support
  • Veterans Emergency Fund
  • Centre of Excellence on Post Traumatic Stress Disorder and Related Mental Health Conditions
  • Veteran and Family Well-being Fund
Veterans and their families are financially secure
  • % of Veterans whose household income is below the low income measure
  • % of Veterans who are satisfied with their financial situation
Veterans have a sense of purpose
  • % of Veterans who are satisfied with their job or main activity
  • Veterans employment rate
Veterans are able to adapt, manage, and cope within post-service life
  • % of Veterans who report an easy adjustment to post-service life
  • % of Veterans who report they need help with an activity of daily living
Veterans are satisfied with the services they receive
  • % clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada
Core Responsibility 2: Commemoration
Core Responsibility 2: Commemoration
Departmental Results Indicators Program Inventory
Veterans and those who died in service are honoured
  • % of Veteran clients who are satisfied with the way Veterans Affairs Canada’s commemorative initiatives honour Veterans and those who died in service
  • # of visits to the Canadian Virtual War Memorial
  • # of visitors to the overseas memorials, Vimy and Beaumont-Hamel
  • Canada Remembers Program
  • Funeral and Burial Program
Canadians remember and appreciate Veterans and those who died in service
  • % of Canadians who indicate they make an effort to appreciate Veterans and those who died in service
  • # of "Likes" on the Canada Remembers Facebook page
  • # of Canadians who participated in community engagement activities financially supported by Veterans Affairs Canada
Core Responsibility 3: Veterans Ombudsman
Core Responsibility 3: Veterans Ombudsman
Departmental Results Indicators Program Inventory
Veterans and their families have access to a timely review of complaints about the programs, services and support delivered by the Veterans Affairs Portfolio % of complaints closed within 60 working days
  • Veterans Ombudsman
Issues about the programs, services and support provided to Veterans and their families by the Veterans Affairs Portfolio are identified and addressed. % of Office of the Veterans Ombudsman recommendations on emerging and systemic issues implemented by the Veterans Affairs Portfolio

Internal Services

Changes to the approved reporting framework since 2018–19

As we introduce Pension for Life on April 1, 2019, we will adjust some of the benefits available to members and Veterans while introducing three new programs. These changes will streamline benefits for Veterans and their families resulting in reduced paperwork and faster decisions. Along with new pain and suffering compensation programs, the new Income Replacement Benefit combines six pre-existing benefits into one.

Changes to the approved reporting framework since 2018–19
Structure 2019–20 2018–19 Change Rationale for change
Core Responsibility 1 Benefits, Services and Support Benefits, Services and Support No change n/a
Program Disability Benefits Disability Pension Benefits and Allowances Title Change Note 1
Disability Awards, Critical Injury, and Death Benefits Program ended Note 2
Career Impact Allowance Program ended Note 3
Program Health Care Benefits Health Care Benefits No change n/a
Program Transition Services Transition Services No change n/a
Program Long Term Care Long Term Care No change n/a
Program Veterans Independence Program Veterans Independence Program No change n/a
Program Caregiver Recognition Benefit Caregiver Recognition Benefit No change n/a
Program War Veterans Allowance War Veterans Allowance No change n/a
Program Income Support Canadian Forces Income Support Benefit New Program Note 4
Earnings Loss Benefit Program ended Note 5
Retirement Benefits Program ended Note 6
Program Veterans Emergency Fund Veterans Emergency Fund No change n/a
Program Centre of Excellence on Post Traumatic Stress Disorder and Related Mental Health Conditions Centre of Excellence on PTSD and Related Mental Health Conditions Title change Note 7
Program Veteran and Family Well-being Fund Veteran and Family Well-being Fund No change n/a
Core Responsibility 2 Commemoration Commemoration No change n/a
Program Canada Remembers Program Canada Remembers Program No change n/a
Program Funeral and Burial Program Funeral and Burial Program No change n/a
Core Responsibility 3 Veterans Ombudsman Veterans Ombudsman No change n/a
Program Veterans Ombudsman Veterans Ombudsman No change n/a

Note 1: When Pension for Life (PFL) launches on April 1, 2019, “Disability Pension Benefits and Allowances” and “Critical Injury and Death Benefits” will be merged into the new program, “Disability Benefits.” This new program will also include both “Pain and Suffering Compensation” (a PFL component which replaces “Disability Awards”) and “Additional Pain and Suffering Compensation” (a PFL component which replaces “Career Impact Allowance”). These programs are being combined as they use the same adjudicative processes, tools and adjudicators, and seek to achieve the same outcomes regardless of the different legislative authority.

Note 2: When Pension for Life launches on April 1, 2019, “Disability Pension Benefits and Allowances” and “Critical Injury and Death Benefits” will be merged into the new program, “Disability Benefits.” This new program will also include both “Pain and Suffering Compensation” (a PFL component which replaces “Disability Awards”) and “Additional Pain and Suffering Compensation” (a PFL component which replaces “Career Impact Allowance”). These programs are being combined as they use the same adjudicative processes, tools and adjudicators, and seek to achieve the same outcomes regardless of the different legislative authority.

Note 3: When Pension for Life launches on April 1, 2019, “Career Impact Allowance” will be replaced by a PFL component, “Additional Pain and Suffering Compensation” which falls under the new “Disability Benefits” program. These PFL changes will streamline programs with the aim to achieve the same outcomes.

Note 4: When Pension for Life launches on April 1, 2019, “Income Support” will be comprised of “Canadian Forces Income Support Benefit” and “Income Replacement Benefit” (a PFL component). These PFL changes will streamline programs with the aim to achieve the same outcomes.

Note 5: When Pension for Life launches on April 1, 2019, “Earnings Loss Benefit” will be replaced by a PFL component, “Income Replacement Benefit” which falls under the new “Income Support” program. These PFL changes will streamline programs with the aim to achieve the same outcomes.

Note 6: When Pension for Life launches on April 1, 2019, “Retirement Benefits” will be replaced by “Income Replacement Benefit” (a PFL component which falls under the new “Income Support” program). These PFL changes will streamline programs with the aim to achieve the same outcomes.

Note 7: Centre of Excellence on PTSD and Related Mental Health Conditions has been changed to remove the acronym “PTSD” and replace it with the full spelling of “Post Traumatic Stress Disorder”.

Supporting information on the Program Inventory

Supporting information on planned expenditures, human resources, and results related to VAC’s Program Inventory is available in the GCInfoBase.

Supplementary Information Tables

The following supplementary information tables are available on Veterans Affairs Canada’s website.

  • Departmental Sustainable Development Strategy
  • Details on transfer payment programs of $5 million or more
  • Disclosure of transfer payment programs under $5 million
  • Gender-based analysis plus

Federal tax expenditures

The tax system can be used to achieve public policy objectives through the application of special measures such as low tax rates, exemptions, deductions, deferrals and credits. The Department of Finance Canada publishes cost estimates and projections for these measures each year in the Report on Federal Tax Expenditures. This report also provides detailed background information on tax expenditures, including descriptions, objectives, historical information and references to related federal spending programs, as well as evaluations, research papers and gender-based analysis. The tax measures presented in this report are the responsibility of the Minister of Finance.

Organizational Contact Information

Veterans Affairs Canada
161 Grafton Street
P.O. Box 7700
Charlottetown, PE
C1A 8M9

Toll free: 1-866-522-2122
Veterans Affairs Canada website

Veterans Ombudsman
134 Kent Street
P.O. Box 66
Charlottetown, PE
C1A 7K2

Toll free: 1-877-330-4343
Veterans Ombudsman website