Corporate information

Corporate information

Organizational profile

Appropriate minister:
The Honourable Lawrence MacAulay, PC, MP
Institutional head:
General (retired) Walter Natynczyk, CMM, MSC, CD, Deputy Minister
Ministerial portfolio:
Veterans Affairs
Enabling instruments:
Year of incorporation / Commencement:
1923

VAC’s Raison d’être, mandate and role: who we are and what we do

Raison d’être, mandate and role: who we are and what we do” is available on VAC’s website.

For more information on the Department’s organizational mandate letter commitments, see the “Minister’s mandate letter”.

Veterans Ombudsman’s mandate

The mandate for the OVO is available on the Ombudsman’s website.

Operating context and risk

Information on the operating context and key risks is available on the Department’s website.

Reporting framework

VAC’s approved Departmental Results Framework (DRF) and Program Inventory (PI) of record for 2020–21 are as follows:

Core Responsibility 1: Benefits, Services and Support

Core Responsibility 1: Benefits, Services and Support
Departmental Results Indicators Program Inventory
1.1 Veterans are physically and mentally well
  • 1.1.1 % of Veterans who report that their health is very good or excellent
  • 1.1.2 % of Veterans who report that their mental health is very good or excellent
  • 1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health
  • 1.1.4 % of Veterans who report they need help with an activity of daily living
  • Caregiver Recognition Benefit
  • Disability Benefits
  • Health Care Benefits
  • Income Support
  • Long Term Care
  • Research and Innovation
  • Transition Services
  • Veterans Emergency Fund
  • Veterans Independence Program
  • War Veterans Allowance
1.2 Veterans and their families are financially secure
  • 1.2.1 % of Veterans whose household income is below the Low Income Measure
  • 1.2.2 % of Veterans who are satisfied with their financial situation
1.3 Veterans have a sense of purpose
  • 1.3.1 % of Veterans who are satisfied with their job or main activity
  • 1.3.2 % of Veterans who are employed
1.4 Veterans are able to adapt, manage, and cope within post-service life
  • 1.4.1 % of Veterans who report an easy adjustment to post-service life
  • 1.4.2 % of Veterans who have completed a post-secondary education
  • 1.4.3 % of Veterans who have high level of mastery of their life skills
1.5 Veterans are satisfied with the services they receive
  • 1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada
  • 1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada's programs and services offered
1.6 Veterans are living in safe and adequate housing
  • 1.6.1 % of Veterans who are in core housing need
  • 1.6.2 % of Veterans Affairs Canada clients 65 years and older living in their own homes that report satisfaction with their housing

Core Responsibility 2: Commemoration

Core Responsibility 2: Commemoration
Departmental Results Indicators Program Inventory
2.1 Veterans and those who died in service are honoured
  • 2.1.1 % of Veteran clients who are satisfied with the way Veterans Affairs Canada’s commemorative initiatives honour Veterans and those who died in service
  • 2.1.2 # of visits to the Canadian Virtual War Memorial
  • 2.1.3 # of visitors to the overseas memorials, Vimy and Beaumont-Hamel
  • Canada Remembers Program
  • Funeral and Burial Program
2.2 Canadians remember and appreciate Veterans and those who died in service
  • 2.2.1 % of Canadians who indicate they make an effort to appreciate Veterans and those who died in service
  • 2.2.2 # of Canadians who participated in community engagement activities financially supported by Veterans Affairs Canada

Core Responsibility 3: Veterans Ombudsman

Core Responsibility 3: Veterans Ombudsman
Departmental Results Indicators Program Inventory
3.1 Veterans and their families have access to a timely review of complaints about the programs, services and support delivered by the Veterans Affairs Portfolio
  • 3.1.1 % of complaints closed within 60 working days
  • Veterans Ombudsman
3.2 Issues about the programs, services and support provided to Veterans and their families by the Veterans Affairs Portfolio are identified for resolution.
  • 3.2.1 % of Office of the Veterans Ombudsman recommendations related to individual complaints implemented by the Veterans Affairs Portfolio
  • 3.2.2 % of Office of the Veterans Ombudsman recommendations related to systemic issues which the Veterans Affairs Portfolio seeks resolution

Internal Services

Changes to the approved reporting framework since 2019–20
Structure 2020–21 2019–20 Change Rationale for change
Core Responsibility Benefits, Services and Support Benefits, Services and Support No change
Program Caregiver Recognition Benefit Caregiver Recognition Benefit No change
Program Disability Benefits Disability Benefits No change
Program Health Care Benefits Health Care Benefits No change
Program Income Support Income Support No change
Program Long Term Care Long Term Care No change
Program Research and Innovation Centre of Excellence on Post Traumatic Stress Disorder and Related Mental Health Conditions New Program (merged) Note 1
Veteran and Family Well-being Fund
Research Funding
Program Transition Services Transition Services No change
Program Veterans Emergency Fund Veterans Emergency Fund No change
Program Veterans Independence Program Veterans Independence Program No change
Program War Veterans Allowance War Veterans Allowance No change
Core Responsibility Commemoration Commemoration No change
Program Canada Remembers Program Canada Remembers Program No change
Program Funeral and Burial Program Funeral and Burial Program No change
Core Responsibility Veterans Ombudsman Veterans Ombudsman No change
Program Veterans Ombudsman Veterans Ombudsman No change

Note 1: Three programs with similar focus were merged into “Research and Innovation”: Centre of Excellence on Post Traumatic Stress Disorder (PTSD) and Related Mental Health Conditions; Veteran and Family Well being Fund; and Research Funding (Centre of Excellence on Chronic Pain and Canadian Institute for Military and Veteran Health Research).

Supporting information on the Program Inventory

Supporting information on planned expenditures, human resources, and results related to VAC’s Program Inventory is available in the GC InfoBase.

Supplementary information tables

The following supplementary information tables are available on the Department’s website.

  • Departmental Sustainable Development Strategy
  • Details on transfer payment programs
  • Gender-based analysis plus

Federal tax expenditures

Tax expenditures are the responsibility of the Minister of Finance, and the Department of Finance Canada publishes cost estimates and projections for government-wide tax expenditures each year in the Report on Federal Tax Expenditures. This report provides detailed information on tax expenditures, including objectives, historical background and references to related federal spending programs, as well as evaluations, research papers and gender-based analysis. The tax measures presented in this report are solely the responsibility of the Minister of Finance.

Organizational Contact information

Veterans Affairs Canada
161 Grafton Street
P.O. Box 7700
Charlottetown, PE
C1A 8M9

Toll free: 1-866-522-2122
Veterans Affairs Canada website

Veterans Ombudsman
134 Kent Street
P.O. Box 66
Charlottetown, PE
C1A 7K2

Toll free: 1-877-330-4343
Veterans Ombudsman website