The mandate for the Veterans Ombudsman is available on the Ombudsman’s website.
Operating context and key risks
Information on operating context and key risks is available on VAC’s website.
Reporting Framework
Veterans Affairs Canada’s Departmental Results Framework and Program Inventory (PI) of record for 2018–19 are shown below:
2018–19 Departmental Results Framework and Program Inventory (PI) of record - Veterans Affairs Canada
Departmental Results Framework
Core Responsibility 1: Benefits, Services and Support
Departmental Results
Indicators
Veterans are physically and mentally well
% of Veterans who report that their health is very good or excellent
% of Veterans who report that their mental health is very good or excellent
% of Veterans accessing national network of Operational Stress Injury Clinics having improved overall mental health
Veterans and their facilities are financially secure
% of Veterans whose household income is below the low income measure
% of Veterans who are satisfied with their financial situation
Veterans have a sense of purpose
% of Veterans who are satisfied with their job or main activity
Veterans employment rate
Veterans are able to adapt, manage, and cope within civilian life
% of Veterans who report an easy adjustment to civilian life
% of Veterans who report they need help with an activity of daily living
Veterans are satisfied with the services they receive
% clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada
Core Responsibility 2: Commemoration
Departmental Results
Indicators
Veterans and those who died in service are honoured
% of Veteran clients who are satisfied with the way Veterans Affairs Canada’s commemorative initiatives honour Veterans and those who died in service
# of visits to the Canadian Virtual War Memorial
# of visitors to the overseas memorials, Vimy and Beaumont-Hamel
Canadians remember and appreciate Veterans and those who died in service
% of Canadians who indicate they make an effort to appreciate Veterans and those who died in service
# of "Likes" on the Canada Remembers Facebook page
# of Canadians who participated in community engagement activities financially supported by Veterans Affairs Canada
Core Responsibility 3: Veterans Ombudsman
Departmental Results
Indicators
Veterans and their facilities have access to a timely review of complaints about the programs, services and support delivered by the Veterans Affairs Portfolio
# of complaints received by the Veterans Ombudsman
% complaints closed within 60 working days
Issues about the programs, services and support provided to Veterans and their families by the Veterans Affairs Portfolio are identified and addressed.
% of OVO recommendations on emerging and systemic issues implemented by the Veterans Affairs Portfolio
Internal Services
A section for Internal Services is included along with Core Responsibilities as an element of the Departmental Results Framework (DRF), but it is not a Core Responsibility. Internal Services is included in the framework to ensure it covers 100% of departmental spending.
Program Inventory
Core Responsability
Programs
Core Responsibility 1: Benefits, Services and Support
Disability Pension Benefits and Allowances
Disability Awards, Critical Injury and Death Benefits
Earnings Loss Benefit
Career Impact Allowance
Retirement Benefits
Health Care Benefits
Transition Services
Long Term Care
Veterans Independence Program
Caregiver Recognition Benefit
War Veterans Allowance
Canadian Forces Income Support
Veterans Emergency Fund
Centre of Excellence on PTSD and Related Mental Health Condition
Veteran and Family Well-being Fund
Core Responsibility 2: Commemoration
Canada Remembers Program
Funeral and Burial Program
Core Responsibility 3: Veterans Ombudsman
Veterans Ombudsman
Concordance between the 2018–19 Departmental Results Framework and Program Inventory, and the 2017–18 Program Alignment Architecture (PAA)
The Department’s corresponding Program Inventory represents 100% of the Department’s expenditures and human resources, including statutory spending. Today, it is largely reflective of the previous Program Alignment Architecture, however, we anticipate it will evolve as large scale new initiatives are implemented, such as proposed Pension for Life.
Core Responsibility 1: Benefits, Services and Support
2018–19
Core Responsibilities (CR)
and Program Inventory (PI)
2017–18
Lowest-level Program of the
Program Alignment Architecture (PAA)
Percentage of lowest-level
PAA Program (dollars) corresponding
to the new Program in the PI
Disability Pension Benefits and Allowances
1.1.1 Disability Pension Benefits and Allowances
100%
Disability Awards, Critical Injury, and Death Benefits
1.1.2 Disability Awards, Critical Injury and Death Benefits
100%
Earnings Loss Benefit
1.2.1 Earnings Loss Benefit
100%
Career Impact Allowance
1.2.2 Career Impact Allowance
100%
Retirement Benefits
1.2.3 Retirement Benefits
100%
Health Care Benefits
1.3.1 Health Care Benefits
100%
Transition Services
1.3.2 Rehabilitation Services
100%
Long Term Care
1.3.3 Intermediate and Long Term Care
100%
Veterans Independence Program
1.3.4 Veterans Independence Program
100%
Caregiver Recognition Benefit
1.3.5 Family Caregiver Relief Benefit
100%
War Veterans Allowance
1.2.5 War Veterans Allowance
100%
Canadian Forces Income Support Benefit
1.2.4 Canadian Forces Income Support Benefit
100%
Veterans Emergency Fund
n/a
n/a
Centre of Excellence on Post-Traumatic Stress Disorder (PTSD) and Related Mental Health Conditions
n/a
n/a
Veteran and Family Well-Being Fund
n/a
n/a
Core Responsibility 2: Commemoration
2018–19
Core Responsibilities (CR)
and Program Inventory (PI)
2017–18
Lowest-level Program of the
Program Alignment Architecture (PAA)
Percentage of lowest-level
PAA Program (dollars) corresponding
to the new Program in the PI
Canada Remembers Program
2.1.1 Public Recognition and Awareness
100%
Canada Remembers Program
2.1.2 Commemorative Partnership Program
100%
Canada Remembers Program
2.1.3 Memorial and Cemetery Maintenance
100%
Funeral and Burial Program
2.1.4 Funeral and Burial Program
100%
Core Responsibility 3: Veterans Ombudsman
2018–19
Core Responsibilities (CR)
and Program Inventory (PI)
2017–18
Lowest-level Program of the
Program Alignment Architecture (PAA)
Percentage of lowest-level
PAA Program (dollars) corresponding
to the new Program in the PI
Veterans Ombudsman
3.1 Veterans Ombudsman
100%
Supporting information on the Program Inventory
Supporting information on planned expenditures, human resources, and results related to VAC’s Program Inventory is available in the GC InfoBase.
Details on transfer payment programs of $5 million or more;
Disclosure of transfer payment programs under $5 million;
Gender-based analysis plus;
Planned evaluation coverage over the next five fiscal years; and
Upcoming internal audits for the coming fiscal year.
Federal tax expenditures
The tax system can be used to achieve public policy objectives through the application of special measures such as low tax rates, exemptions, deductions, deferrals and credits. The Department of Finance Canada publishes cost estimates and projections for these measures each year in the Report on Federal Tax Expenditures. This report also provides detailed background information on tax expenditures, including descriptions, objectives, historical information and references to related federal spending programs. The tax measures presented in this report are the responsibility of the Minister of Finance.
Organizational Contact Information
Veterans Affairs Canada
161 Grafton Street
P.O. Box 7700
Charlottetown PE C1A 8M9
