Corporate Information
Organizational Profile
- Appropriate Minister:
- The Honourable Lawrence MacAulay, PC, MP
- Institutional Head:
- General (retired) Walter Natynczyk, CMM, MSC, CD, Deputy Minister
- Ministerial Portfolio:
- Veterans Affairs
- Enabling Instruments:
- Year of Incorporation / Commencement:
- 1923
VAC’s Raison d’être, mandate and role: who we are and what we do
Raison d’être, mandate and role: who we are and what we do” is available on Veterans Affairs Canada’s website.
Veterans Ombudsman’s Mandate
The mandate for the Veterans Ombudsman is available on the Ombudsman’s website.
Reporting Framework
Veterans Affairs Canada’s Departmental Results Framework and Program Inventory (PI) of record for 2019–20 are shown below:
Reporting framework
Veterans Affairs Canada’s Departmental Results Framework (DRF) and Program Inventory (PI) of record for 2019–20 are shown below:
Core Responsibility 1: Benefits, Services and Support
Departmental Results | Indicators | Program Inventory |
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Veterans are physically and mentally well |
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Veterans and their families are financially secure |
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Veterans have a sense of purpose |
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Veterans are able to adapt, manage, and cope within post-service life |
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Veterans are satisfied with the services they receive |
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Core Responsibility 2: Commemoration
Departmental Results | Indicators | Program Inventory |
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Veterans and those who died in service are honoured |
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Canadians remember and appreciate Veterans and those who died in service |
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Core Responsibility 3: Veterans Ombudsman
Departmental Results | Indicators | Program Inventory |
---|---|---|
Veterans and their families have access to a timely review of complaints about the programs, services and support delivered by the Veterans Affairs Portfolio | % of complaints closed within 60 working days |
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Issues about the programs, services and support provided to Veterans and their families by the Veterans Affairs Portfolio are identified and addressed. | % of Office of the Veterans Ombudsman recommendations on emerging and systemic issues implemented by the Veterans Affairs Portfolio |
Internal Services
Changes to the approved reporting framework since 2018–19
As we introduce Pension for Life on April 1, 2019, we will adjust some of the benefits available to members and Veterans while introducing three new programs. These changes will streamline benefits for Veterans and their families resulting in reduced paperwork and faster decisions. Along with new pain and suffering compensation programs, the new Income Replacement Benefit combines six pre-existing benefits into one.
Structure | 2019–20 | 2018–19 | Change | Rationale for change |
---|---|---|---|---|
Core Responsibility 1 | Benefits, Services and Support | Benefits, Services and Support | No change | n/a |
Program | Disability Benefits | Disability Pension Benefits and Allowances | Title Change | Note 1 |
Disability Awards, Critical Injury, and Death Benefits | Program ended | Note 2 | ||
Career Impact Allowance | Program ended | Note 3 | ||
Program | Health Care Benefits | Health Care Benefits | No change | n/a |
Program | Transition Services | Transition Services | No change | n/a |
Program | Long Term Care | Long Term Care | No change | n/a |
Program | Veterans Independence Program | Veterans Independence Program | No change | n/a |
Program | Caregiver Recognition Benefit | Caregiver Recognition Benefit | No change | n/a |
Program | War Veterans Allowance | War Veterans Allowance | No change | n/a |
Program | Income Support | Canadian Forces Income Support Benefit | New Program | Note 4 |
Earnings Loss Benefit | Program ended | Note 5 | ||
Retirement Benefits | Program ended | Note 6 | ||
Program | Veterans Emergency Fund | Veterans Emergency Fund | No change | n/a |
Program | Centre of Excellence on Post Traumatic Stress Disorder and Related Mental Health Conditions | Centre of Excellence on PTSD and Related Mental Health Conditions | Title change | Note 7 |
Program | Veteran and Family Well-being Fund | Veteran and Family Well-being Fund | No change | n/a |
Core Responsibility 2 | Commemoration | Commemoration | No change | n/a |
Program | Canada Remembers Program | Canada Remembers Program | No change | n/a |
Program | Funeral and Burial Program | Funeral and Burial Program | No change | n/a |
Core Responsibility 3 | Veterans Ombudsman | Veterans Ombudsman | No change | n/a |
Program | Veterans Ombudsman | Veterans Ombudsman | No change | n/a |
Note 1: When Pension for Life (PFL) launches on April 1, 2019, “Disability Pension Benefits and Allowances” and “Critical Injury and Death Benefits” will be merged into the new program, “Disability Benefits.” This new program will also include both “Pain and Suffering Compensation” (a PFL component which replaces “Disability Awards”) and “Additional Pain and Suffering Compensation” (a PFL component which replaces “Career Impact Allowance”). These programs are being combined as they use the same adjudicative processes, tools and adjudicators, and seek to achieve the same outcomes regardless of the different legislative authority.
Note 2: When Pension for Life launches on April 1, 2019, “Disability Pension Benefits and Allowances” and “Critical Injury and Death Benefits” will be merged into the new program, “Disability Benefits.” This new program will also include both “Pain and Suffering Compensation” (a PFL component which replaces “Disability Awards”) and “Additional Pain and Suffering Compensation” (a PFL component which replaces “Career Impact Allowance”). These programs are being combined as they use the same adjudicative processes, tools and adjudicators, and seek to achieve the same outcomes regardless of the different legislative authority.
Note 3: When Pension for Life launches on April 1, 2019, “Career Impact Allowance” will be replaced by a PFL component, “Additional Pain and Suffering Compensation” which falls under the new “Disability Benefits” program. These PFL changes will streamline programs with the aim to achieve the same outcomes.
Note 4: When Pension for Life launches on April 1, 2019, “Income Support” will be comprised of “Canadian Forces Income Support Benefit” and “Income Replacement Benefit” (a PFL component). These PFL changes will streamline programs with the aim to achieve the same outcomes.
Note 5: When Pension for Life launches on April 1, 2019, “Earnings Loss Benefit” will be replaced by a PFL component, “Income Replacement Benefit” which falls under the new “Income Support” program. These PFL changes will streamline programs with the aim to achieve the same outcomes.
Note 6: When Pension for Life launches on April 1, 2019, “Retirement Benefits” will be replaced by “Income Replacement Benefit” (a PFL component which falls under the new “Income Support” program). These PFL changes will streamline programs with the aim to achieve the same outcomes.
Note 7: Centre of Excellence on PTSD and Related Mental Health Conditions has been changed to remove the acronym “PTSD” and replace it with the full spelling of “Post Traumatic Stress Disorder”.
Supporting information on the Program Inventory
Supporting information on planned expenditures, human resources, and results related to VAC’s Program Inventory is available in the GCInfoBase.
Supplementary Information Tables
The following supplementary information tables are available on Veterans Affairs Canada’s website.
- Departmental Sustainable Development Strategy
- Details on transfer payment programs of $5 million or more
- Disclosure of transfer payment programs under $5 million
- Gender-based analysis plus
Federal tax expenditures
The tax system can be used to achieve public policy objectives through the application of special measures such as low tax rates, exemptions, deductions, deferrals and credits. The Department of Finance Canada publishes cost estimates and projections for these measures each year in the Report on Federal Tax Expenditures. This report also provides detailed background information on tax expenditures, including descriptions, objectives, historical information and references to related federal spending programs, as well as evaluations, research papers and gender-based analysis. The tax measures presented in this report are the responsibility of the Minister of Finance.
Organizational Contact Information
Veterans Affairs Canada
161 Grafton Street
P.O. Box 7700
Charlottetown, PE
C1A 8M9
Toll free: 1-866-522-2122
Veterans Affairs Canada website
Veterans Ombudsman
134 Kent Street
P.O. Box 66
Charlottetown, PE
C1A 7K2
Toll free: 1-877-330-4343
Veterans Ombudsman website