Organizational profile
- Appropriate minister:
- The Honourable Lawrence MacAulay, PC, MP
- Institutional head:
- General (retired) Walter Natynczyk, CMM, MSC, CD, Deputy Minister
- Ministerial portfolio:
- Veterans Affairs
- Enabling instruments:
- Year of incorporation / Commencement:
- 1923
VAC’s Raison d’être, mandate and role: who we are and what we do
Raison d’être, mandate and role: who we are and what we do” is available on VAC’s website.
For more information on the Department’s organizational mandate letter commitments, see the “Minister’s mandate letter”.
Veterans Ombudsman’s mandate
The mandate for the OVO is available on the Ombudsman’s website.
Operating context and risk
Information on the operating context and key risks is available on the Department’s website.
Reporting framework
VAC’s approved Departmental Results Framework (DRF) and Program Inventory (PI) of record for 2020–21 are as follows:
Core Responsibility 1: Benefits, Services and Support
| Departmental Results | Indicators | Program Inventory |
|---|---|---|
| 1.1 Veterans are physically and mentally well |
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| 1.2 Veterans and their families are financially secure |
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| 1.3 Veterans have a sense of purpose |
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| 1.4 Veterans are able to adapt, manage, and cope within post-service life |
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| 1.5 Veterans are satisfied with the services they receive |
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| 1.6 Veterans are living in safe and adequate housing |
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Core Responsibility 2: Commemoration
| Departmental Results | Indicators | Program Inventory |
|---|---|---|
| 2.1 Veterans and those who died in service are honoured |
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| 2.2 Canadians remember and appreciate Veterans and those who died in service |
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Core Responsibility 3: Veterans Ombudsman
| Departmental Results | Indicators | Program Inventory |
|---|---|---|
| 3.1 Veterans and their families have access to a timely review of complaints about the programs, services and support delivered by the Veterans Affairs Portfolio |
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| 3.2 Issues about the programs, services and support provided to Veterans and their families by the Veterans Affairs Portfolio are identified for resolution. |
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Internal Services
| Structure | 2020–21 | 2019–20 | Change | Rationale for change |
|---|---|---|---|---|
| Core Responsibility | Benefits, Services and Support | Benefits, Services and Support | No change | — |
| Program | Caregiver Recognition Benefit | Caregiver Recognition Benefit | No change | — |
| Program | Disability Benefits | Disability Benefits | No change | — |
| Program | Health Care Benefits | Health Care Benefits | No change | — |
| Program | Income Support | Income Support | No change | — |
| Program | Long Term Care | Long Term Care | No change | — |
| Program | Research and Innovation | Centre of Excellence on Post Traumatic Stress Disorder and Related Mental Health Conditions | New Program (merged) | Note 1 |
| Veteran and Family Well-being Fund | ||||
| Research Funding | ||||
| Program | Transition Services | Transition Services | No change | — |
| Program | Veterans Emergency Fund | Veterans Emergency Fund | No change | — |
| Program | Veterans Independence Program | Veterans Independence Program | No change | — |
| Program | War Veterans Allowance | War Veterans Allowance | No change | — |
| Core Responsibility | Commemoration | Commemoration | No change | — |
| Program | Canada Remembers Program | Canada Remembers Program | No change | — |
| Program | Funeral and Burial Program | Funeral and Burial Program | No change | — |
| Core Responsibility | Veterans Ombudsman | Veterans Ombudsman | No change | — |
| Program | Veterans Ombudsman | Veterans Ombudsman | No change | — |
Note 1: Three programs with similar focus were merged into “Research and Innovation”: Centre of Excellence on Post Traumatic Stress Disorder (PTSD) and Related Mental Health Conditions; Veteran and Family Well being Fund; and Research Funding (Centre of Excellence on Chronic Pain and Canadian Institute for Military and Veteran Health Research).
Supporting information on the Program Inventory
Supporting information on planned expenditures, human resources, and results related to VAC’s Program Inventory is available in the GC InfoBase.
Supplementary information tables
The following supplementary information tables are available on the Department’s website.
- Departmental Sustainable Development Strategy
- Details on transfer payment programs
- Gender-based analysis plus
Federal tax expenditures
Tax expenditures are the responsibility of the Minister of Finance, and the Department of Finance Canada publishes cost estimates and projections for government-wide tax expenditures each year in the Report on Federal Tax Expenditures. This report provides detailed information on tax expenditures, including objectives, historical background and references to related federal spending programs, as well as evaluations, research papers and gender-based analysis. The tax measures presented in this report are solely the responsibility of the Minister of Finance.
Organizational Contact information
Veterans Affairs Canada
161 Grafton Street
P.O. Box 7700
Charlottetown, PE
C1A 8M9
Toll free: 1-866-522-2122
Veterans Affairs Canada website
Veterans Ombudsman
134 Kent Street
P.O. Box 66
Charlottetown, PE
C1A 7K2
Toll free: 1-877-330-4343
Veterans Ombudsman website