Information on the operating context and key risks is available on the Department’s website.
Reporting framework
VAC’s approved Departmental Results Framework (DRF) and Program Inventory (PI) of record for 2020–21 are as follows:
Core Responsibility 1: Benefits, Services and Support
Core Responsibility 1: Benefits, Services and Support
Departmental Results
Indicators
Program Inventory
1.1 Veterans are physically and mentally well
1.1.1 % of Veterans who report that their health is very good or excellent
1.1.2 % of Veterans who report that their mental health is very good or excellent
1.1.3 % of Veterans accessing national network of Operational Stress Injury Clinics reporting improved overall mental health
1.1.4 % of Veterans who report they need help with an activity of daily living
Caregiver Recognition Benefit
Disability Benefits
Health Care Benefits
Income Support
Long Term Care
Research and Innovation
Transition Services
Veterans Emergency Fund
Veterans Independence Program
War Veterans Allowance
1.2 Veterans and their families are financially secure
1.2.1 % of Veterans whose household income is below the Low Income Measure
1.2.2 % of Veterans who are satisfied with their financial situation
1.3 Veterans have a sense of purpose
1.3.1 % of Veterans who are satisfied with their job or main activity
1.3.2 % of Veterans who are employed
1.4 Veterans are able to adapt, manage, and cope within post-service life
1.4.1 % of Veterans who report an easy adjustment to post-service life
1.4.2 % of Veterans who have completed a post-secondary education
1.4.3 % of Veterans who have high level of mastery of their life skills
1.5 Veterans are satisfied with the services they receive
1.5.1 % of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada
1.5.2 % of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada's programs and services offered
1.6 Veterans are living in safe and adequate housing
1.6.1 % of Veterans who are in core housing need
1.6.2 % of Veterans Affairs Canada clients 65 years and older living in their own homes that report satisfaction with their housing
Core Responsibility 2: Commemoration
Core Responsibility 2: Commemoration
Departmental Results
Indicators
Program Inventory
2.1 Veterans and those who died in service are honoured
2.1.1 % of Veteran clients who are satisfied with the way Veterans Affairs Canada’s commemorative initiatives honour Veterans and those who died in service
2.1.2 # of visits to the Canadian Virtual War Memorial
2.1.3 # of visitors to the overseas memorials, Vimy and Beaumont-Hamel
Canada Remembers Program
Funeral and Burial Program
2.2 Canadians remember and appreciate Veterans and those who died in service
2.2.1 % of Canadians who indicate they make an effort to appreciate Veterans and those who died in service
2.2.2 # of Canadians who participated in community engagement activities financially supported by Veterans Affairs Canada
Core Responsibility 3: Veterans Ombudsman
Core Responsibility 3: Veterans Ombudsman
Departmental Results
Indicators
Program Inventory
3.1 Veterans and their families have access to a timely review of complaints about the programs, services and support delivered by the Veterans Affairs Portfolio
3.1.1 % of complaints closed within 60 working days
Veterans Ombudsman
3.2 Issues about the programs, services and support provided to Veterans and their families by the Veterans Affairs Portfolio are identified for resolution.
3.2.1 % of Office of the Veterans Ombudsman recommendations related to individual complaints implemented by the Veterans Affairs Portfolio
3.2.2 % of Office of the Veterans Ombudsman recommendations related to systemic issues which the Veterans Affairs Portfolio seeks resolution
Internal Services
Changes to the approved reporting framework since 2019–20
Structure
2020–21
2019–20
Change
Rationale for change
Core Responsibility
Benefits, Services and Support
Benefits, Services and Support
No change
—
Program
Caregiver Recognition Benefit
Caregiver Recognition Benefit
No change
—
Program
Disability Benefits
Disability Benefits
No change
—
Program
Health Care Benefits
Health Care Benefits
No change
—
Program
Income Support
Income Support
No change
—
Program
Long Term Care
Long Term Care
No change
—
Program
Research and Innovation
Centre of Excellence on Post Traumatic Stress Disorder and Related Mental Health Conditions
New Program (merged)
Note 1
Veteran and Family Well-being Fund
Research Funding
Program
Transition Services
Transition Services
No change
—
Program
Veterans Emergency Fund
Veterans Emergency Fund
No change
—
Program
Veterans Independence Program
Veterans Independence Program
No change
—
Program
War Veterans Allowance
War Veterans Allowance
No change
—
Core Responsibility
Commemoration
Commemoration
No change
—
Program
Canada Remembers Program
Canada Remembers Program
No change
—
Program
Funeral and Burial Program
Funeral and Burial Program
No change
—
Core Responsibility
Veterans Ombudsman
Veterans Ombudsman
No change
—
Program
Veterans Ombudsman
Veterans Ombudsman
No change
—
Note 1: Three programs with similar focus were merged into “Research and Innovation”: Centre of Excellence on Post Traumatic Stress Disorder (PTSD) and Related Mental Health Conditions; Veteran and Family Well being Fund; and Research Funding (Centre of Excellence on Chronic Pain and Canadian Institute for Military and Veteran Health Research).
Supporting information on the Program Inventory
Supporting information on planned expenditures, human resources, and results related to VAC’s Program Inventory is available in the GC InfoBase.
Supplementary information tables
The following supplementary information tables are available on the Department’s website.
Departmental Sustainable Development Strategy
Details on transfer payment programs
Gender-based analysis plus
Federal tax expenditures
Tax expenditures are the responsibility of the Minister of Finance, and the Department of Finance Canada publishes cost estimates and projections for government-wide tax expenditures each year in the Report on Federal Tax Expenditures. This report provides detailed information on tax expenditures, including objectives, historical background and references to related federal spending programs, as well as evaluations, research papers and gender-based analysis. The tax measures presented in this report are solely the responsibility of the Minister of Finance.
