Audit of VAC's Telephony Service June 2016 Table of Contents Next Table of Contents Executive Summary 1.0 Background 2.0 About the Audit 2.1 Audit Scope and Objectives 2.2 Methodology 3.0 Audit Results 3.1 Implementation and Effectiveness of Telephony System 3.2 Compliance 3.3 Management Control Framework 3.4 Audit Recommendations 3.5 Audit Opinion Appendix A - Audit Criteria Appendix B - Risk Ranking of Recommendations and Audit Opinion This publication is available upon request in alternate formats. PDF Version Table of Contents Next
