POC 13 - Special Equipment - Requirement for a Minimum of Two Quotes
POC 13 - Water Softening Devices
Prescription Drugs – Non Formulary Products
Pressure Reduction/Relief Mattresses and Overlays
Provider Relations Issues Workflow
Referrals to Head Office for Exceptional Health Care Services or Benefits
Reference Chart for Treatment Benefit Decisions Made Under the VHCRs
Reimbursement of Co-payments and Deductibles for Health Benefits
Releasing CF Personnel - FHCPS Release Dates
Renewal of Treatment Benefits
Requirement for the Verification of Home Adaptations
Requirement to Access Provincial Programs
Responding to Inquiries regarding Client Verification Letters sent out by the Medavie Blue Cross National Investigative Unit (NIU)
Selection of Providers and Payment of Benefits
Treatment Benefits or Services Inquiries Escalation Process
Treatment Benefit Proof of Payment
Use of “Plain Language” Treatment Authorization Centre (TAC) Decision Letter Templates
VAC Contribution Toward the Cost of a Treatment Benefit
Income Support
Administered/Estate Account
How to Appeal Decline of Canadian Forces Income Support Benefit-CF Veteran or Survivor/Orphan
How to Appeal Decline of Income Replacement Benefit – CAF Veteran
How to Appeal Decline of IRB – Survivor/Orphan
How to Apply - Canadian Forces Income Support Benefit - CF Veteran
How to apply for the Public Service Health Care Plan - PSHCP (Health Benefits Program)
How to Process Applications for Trust Funds/Emergency Fund
How to Process Canadian Forces Income Support Benefit Application - Survivor/Orphan
How to Process Income Replacement Benefit Applications for Veterans
Income Replacement Benefit – Overpayments: Recovery, Remission and Write Off
Income Replacement Benefit Application Process for Survivors and Orphans
Status of Canadian Forces Income Support (CFIS) Application - CF Veteran or Survivor/Orphan
Status of Canadian Forces Income Support Payment (CFIS) - CF Veteran or Survivor/Orphan
Suspension of the IRB during the Assessment of Rehab Needs or During Development and Implementation of the Rehab Plan
Trust Fund Eligibility Criteria
Long Term Care
Accommodation and Meals Rates
Accommodation and Meals Rate Annual Renewal and Canada Revenue Agency Weekly Reports
Application and Decision Making Process - Long Term Care Program and VIP Intermediate Care
Claims that Exceed 18 Month Limitation on Reimbursements and Payments
Creating a New Long Term Care Facility Notebook in CSDN/RCSS
Guidelines on Payment of Long Term Care Invoices by Medavie Blue Cross
How to Apply Long Term Care Insurance to Accommodation and Meals Contributions
Long Term Care Eligibility and Payment Guide\
Long Term Care Program and Veterans Independence Program (Intermediate Care) Payment Process Reference Tool
Long Term Care Support
Long Term Care Support Waiver
Overseas Service Veterans Who Apply for Contract Beds (Veterans Independence Program and Long Term Care)
Residential Care Support System (RCSS) - User Manual
Section 34 Financial Administration Act (FAA) Long-Term Care Large Contract Facility Authorization Process
Veterans Emergency Fund
How to Process Applications for the Veterans Emergency Fund
Interim COVID-19 Business Process Veterans Emergency Fund Acquisition Card (for VSTMs)
Veterans Emergency Fund Acquisition Card (for VSTMs)
Veterans Independence Program
Adjudicating Services for Primary Caregivers
Advance Pay
Approval of Ambulatory Health Care under the Veterans Independence Program
Approval of Foot Care under the Veterans Independence Program (VIP)
Claims that exceed 18 Month Limitation on Reimbursements and Payments
Entitlement Only (one dollar) Benefit Arrangement
Exceeding Rates
Exceptional Health Needs
Grant Determination Tool User Manual
Maximum Rates Payable for Veterans Independence Program and Long Term Care Program Services
Payment of VIP Services When Client has Relatives Residing in the Home
Primary Caregiver Eligibility When the Veteran is Admitted to an Assisted-living Facility
Procedures for New Departmental Printing and Mailing Functionality for VIP Letters
Processing New Veterans Independence Program Applications
Reassessments, Amendments and Terminations of Grant Benefits
Requirements for Decision Making and Determination of Need
Requirements for Decision Making and Determination of Need – Annex
Review of Veterans Independence Program (VIP) Reassessment Report
Role of the Decision-maker and the Senior Area Medical Officer – Frequently Asked Questions
Three year Benefit Renewal with Veterans Independence Program (VIP) Recipients
Veterans Independence Program (VIP) Benefits for Survivors (2008 Expansion)
Veterans Independence Program (VIP) Delegation of Authority Table
Veterans Independence Program - Guiding Questions for Determination of Need
Veterans Independence Program (VIP) National Rates for Housekeeping and Ground Maintenance Services
VIP Client Overpayment
VIP Eligibility at a Glance
VIP Home Adaptations and Instrumental Activities of Daily Living (IADLs)
VIP Interface User Guide and Desktop Procedures
VIP Processing Reassessments, Amendments or Terminations for Reimbursement Benefits
VIP Provider Overpayment
Veterans Ombudsman
OVO Charlottetown Operations Guidelines
Transition Services
Accountability Framework for Performance Management and Reporting - Case Management Services
Administrative Release of Canadian Forces Members Who Breach Universality of Service
Area Counsellor Client-Centred Assessment
CAF Member Relocation/File Transfer Process -Medically Releasing CAF Members
Career Transition Services - Application and General Information
Changes to Decision Making Authority for the Rehabilitation Program
Diminished Earning Capacity (DEC): Issue Resolution and Responding to Field Operations Inquiry Process
Distinctions for Rehabilitation Focused Case Planning Guideline
DND/VAC/SISIP Program Arrangement (PA) - Questions and Answers
Education and Training Benefit – Application and General Information
Enhanced Transition Services VAC/ CAF Escalation Process - Medically Releasing CAF Members
Guidelines for the Harmonization of Rehabilitation Services VAC/DND/SISIP
Guidelines - Self-Employment as a Vocational Rehabilitation Goal
How to Initiate and Record Pharmacy Related Request for VAC Rehabilitation Service and Vocational Assistance Program Participants
How to Process Applications and Render and Record Eligibility Decisions for Rehabilitation Services and Vocational Assistance
How to Process a RCMP Transition Interview Request
How to Process Dental Services for VAC Rehabilitation Program Clients
How to Process VAC Rehabilitation Program Medical and Psycho-social Assessments and Services
How to Process VAC Vocational Rehabilitation Services and Vocational Assistance Services (National Contractor)
Inactive VR Files – Closing the VR File with CVVRS
Information Guide: Medically-Releasing CAF Personnel/Veteran CAF/SISIP FS/VAC
Integrated Transition Plan (ITP)
IVRP Expenses - Description of Categories
Rehabilitation and Vocational Rehabilitation Assistance for Out of Country Participants
Rehabilitation Framework
Rehabilitation Program Decision Making: Determining and Demonstrating Appropriate Evidence-based Decisions – Revised
Rehabilitation Program: Reminders on Eligibility Effective Dates
Rehabilitation Services and Vocational Assistance Program: Issue Resolution, Program Inquiry and Case Consultation Request Process
Review of Rehabilitation and Financial Benefits Decisions Under the Canadian Forces Members and Veterans Re-establishment and Compensation Act (CFMVRCA)
Screening Tool Guidelines
Service Standard Start Date Mandatory Field
Suspension of Rehabilitation or Vocational services, Cancellation or Completion of Rehabilitation or Vocational Assistance Plan & Program Eligibility
Tracking Rehabilitation Program Costs
Transition Case Conferencing with CFHS
Transition Interview Process -Voluntary Release (Non-medical)
Transition Interview Referral Process for Medically Releasing Reservist
Transition Interviews - Medically Releasing CAF Members
General
Change of Address
Client Information Storage
Client Service Team Competency Profiles
Client Service Team Competency Profile Gap Analysis Report
Creating Notebooks in CSDN
Disclosing Content of VAC Files Directly to Clients
Documenting Client Consent
Exceptional Prepayment Health Related Travel
Hand-held Electronic Devices
Health-Related Travel and Rehabilitation Related Travel Expenses (other than training)
How to Request Service Information
Indicators for Referral to Client Service Team
Obtaining a Client File Number
Payment for Medical Assessments/Exams/Reports and Associated Travel for Rehabilitation, Disability Award/Pain and Suffering Compensation, Disability Pension and Financial Benefits (no entitlement)
Power of Attorney – Alternative Arrangements Chart
Power of Attorney (POA)/Public Trustee/Guardianship
Pre-paid Return Envelopes for Clients
Reservists – Compensation During a Period of Injury, Disease or Illness
Scanning and Mail Direction Guidelines
Screening Tool Guidelines
Service Health Records
(SHRs) - Digital SHR Desktop Procedures for Outside Document
(SHRs) - Digital SHR Desktop Procedures for View Modify Users
(SHRs) - Digital SHR Desktop Procedures for View Users
(SHRs) - Procedures for Digital Imaging of Service Health Records (SHRs) by PWGSC in Matane, Québec
(SHRs) Procedures for Obtaining Service Health Records
