At this stage of its accessibility journey, VAC has learned that it is committed and engaged in its efforts to identify, remove, and prevent accessibility barriers. With that said, in these early days, the Department acknowledges that accessibility planning is a learning process.
This speaks to the importance of the recurring nature of accessibility planning, not to mention the ongoing need to consult persons with disabilities. VAC looks forward to continuing to adapt its plans as new challenges are identified, as certain action items do (or do not) materialize as expected, and in response to the discovery of new or unexpected barriers.
As the Department moves forward on its journey to become accessibility confident, VAC also recognizes that it should strengthen its performance measurement capacity. This is something that VAC will continue to work on in upcoming Progress Reports and Action Plans.