Evaluation of the Funeral and Burial and Cemetery and Grave Marker Maintenance Programs March 2022 Next Table of contents Executive Summary 1.0 Introduction 1.1 Program Overview 1.1.1 Funeral and Burial Program 1.1.2 Cemetery and Grave Marker Maintenance Program 2.0 Scope and Methodology 2.1 Evaluation Scope 2.2 Evaluation objective and questions 2.3 Evaluation methodologies 2.4 Considerations and limitations 3.0 Continued need and program reach 3.1 Continued need 3.1.1 Program uptake 3.2 Alignment with government priorities and federal roles and responsibilities 3.2.1 Alignment with Government of Canada priorities 3.2.2 Alignment with federal roles and responsibilities 4.0 Program effectiveness 4.1 Achievement of expected outcomes 4.1.1 Funeral and Burial Program effectiveness 4.1.2 Cemetery and Grave Marker Maintenance Program effectiveness 4.2 Unintended impacts 5.0 Program efficiency 5.1 Funeral and Burial Program efficiency 5.1.1 Funeral and Burial communication 5.1.2 Turn-around times 5.1.3 VAC notification of death 5.1.4 Analysis of client data 5.2 Cemetery and Grave Marker Maintenance Program efficiency 5.2.1 Grave marker maintenance backlog project 5.2.2 Efficiency of Grave Marker Maintenance Program tools and supports 5.2.3 Program response to grave maintenance enquiries 5.2.4 Grave Marker Maintenance Program quality assurance 6.0 Program economy 6.1 Funeral and Burial Program – operating and administration efforts 6.2 Cemetery and Grave Marker Maintenance Program – operating and administration efforts 6.2.1 Backlog project operating and administration 6.2.2 Post backlog project 6.2.3 Departmental cemeteries 7.0 Conclusion Appendix A: Evaluation matrix ISBN: 978-0-660-45191-6 This publication is available upon request in alternate formats. PDF Version Next
