Relevance (Continued need for the program): Assessment of the extent to which the program continues to address a demonstrable need and is responsive to the needs of recipients. |
- To what extent does the Program continue to address a demonstrable need, now and in the future?
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- Number of applicants and funded recipients.
- Number of denied applicants and reasons for denial.
- Forecast of population indicates future demand for the program.
- Key informant interviews indicate ongoing need for program
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- Statistical Analysis
- Interviews
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- Statistics/ Forecasting documents
- Research Directorate
- Private Contractor
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- Number of graves requiring maintenance
- Grave inventory is static or increasing
- Public enquires/requests for grave marker maintenance.
- Unmarked graves estimates
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- Statistical Analysis
- Interviews
- Documentation review
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- Statistics/ Forecasting documents
- HO staff and private contractor
- Contractor/HO enquiries
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- To what extent is the Program responsive to the needs of recipients and target audiences?
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- Program rates allow for a dignified burial.
- Veterans with a financial need are receiving a dignified burial
- Veterans are receiving funeral and burial benefits through Matter of Right decisions.
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- Document review
- Interviews
- Statistical Analysis
- File review
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- Program documents (historical documents, central agency documents, definition dignified burial etc.).
- Administrative data
- Surveys (Attitudes Towards Remembrance, POR)
- HO staff and private contractor
- Statistics
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- Veteran graves are being maintained consistently
- Inventory of grave marker repairs is being addressed
- Measures are in place to prevent future inventory.
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- Interviews
- Document review
- Statistical Analysis
- Observation
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- HO staff and external Government departments
- Program documents
- Statistics/forecasting documents
- Cemeteries (observation)
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Relevance (alignment with government and departmental priorities): Assessment of the linkages among program objectives and (i) federal priorities and (ii) departmental outcomes. |
- To what extent is the Program aligned with federal government priorities and departmental strategic outcomes?
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- Extent to which the Program is aligned with departmental priorities.
- Extent to which the Program is aligned with federal priorities.
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- Document review
- Interviews
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- Departmental Plan
- DRR
- Federal budget
- Mandate letter
- Speech from Throne
- Central agency documents
- HO Staff
- Previous AED evaluations (where applicable)
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Relevance (Alignment with federal and department roles and responsibilities): Assessment of the federal government’s role and responsibilities in delivering the program. |
- To what extent is the Program aligned with federal roles and responsibilities?
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- Evidence of a federal role and responsibility in the program area.
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- Document review
- Interviews
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- Legislation
- Regulations
- Speech from Throne
- Central agency documents
- Order in Council
- Previous AED evaluations
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Performance (Effectiveness/Success): Assessment of the progress towards expected outcomes, with reference to performance targets, program reach, and program design, including the linkage and contribution of outputs to results. |
- Have appropriate outcomes been identified and measured to determine program success? (Performance).
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- A program information profile (PIP) has been developed
- Program outcomes are relevant
- Evidence that the PIP is being utilized to support the program
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- Document review
- Interviews
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- Interviews with HO staff and private contractor
- Private contractor financial information, POR
- Program documents
- PIPS
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- What, if any, unintended outcomes has the Program had?
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- Extent to which other outcomes were identified
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- Document review
- Interviews
- Observation
- Statistical Analysis
- File Review
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- Program documents
- Internet
- Recipient feedback
- HO staff and Private contractors
- Statistics
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- Does VAC have processes in place to ensure the program is administered as intended?
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- Quality assurance is being performed.
- Policies, procedures, and processes are in place and up to date
- Processes allow for VAC to identify potential F&B clients
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- File Review
- Document review
- Interview
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- Program documents
- Private contractor documents
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Performance (Efficiency and Economy): Assessment of resource utilization in relation to the production of outputs and progress toward expected outcomes. |
- To what extent were resources used efficiently and economically?
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- Administrative cost ratio is tracked
- Administrative cost ratio compared to previous years.
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- Administrative data analysis
- Interviews
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- Administrative data
- Interviews with HO staff, Field Staff and Private Contractor
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- Can efficiencies be made in processing applications?
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- Applications are processed in a timely manner.
- Logical handoffs occur throughout the process.
- Tools in place are adequate and appropriate.
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- Document review
- Observations
- Interviews
- Statistical Analysis
- File Review
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- Program documents
- HO staff and Private Contractor
- Statistics
- Business Process
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