Appendix A – Evaluation Matrix

Appendix A – Evaluation Matrix
Evaluation Matrix
Issues / Questions Indicators Collection Methods Data Sources
Relevance
1. To what extent does the Program continue to address a demonstrable need, now and in the future? Number of applicants and recipients.

Number of approved and denied applicants.

Forecast of population indicates future demand for the program.

Number of WVA recipients accessing the assistance fund.
Interviews / Observations

File Review

Data Analysis

Document Review
Legislation, departmental priorities/mandate letter, policies, processes, VAC National Survey, Office of the Veterans Ombudsman (OVO) reports

Program documents

VAC staff

Veteran files

Statistical and program data
2. To what extent does the program align with Government of Canada priorities and with federal roles and responsibilities? The degree of alignment with Government of Canada priorities and departmental mandate commitments. Interviews

Document Review
Legislation, policies, processes, VAC National Survey, Office of the Veterans Ombudsman (OVO) reports, budget documents, mandate letter

Program documents

VAC staff
Performance
3. To what extent is the program achieving its outcomes?

- Immediate
- Intermediate
- Ultimate
Percentage of WVA decisions rendered within four weeks.

Program Information Profile in place and performance data is being consistently collected and used.

Process towards outcome achievement (short-term, intermediate and ultimate as per performance information profile).
Data Analysis

Interviews

Document Review
Statistics Directorate

Program Management

VAC National Survey
4. Are there opportunities to improve the efficiency and economy of the program? Program expenditures

Process improvements
Data Analysis

Interviews

Document Review
Program data

VAC staff

Statistics Directorate
5. Are there any unintended impacts (positive or negative) that have occurred? Positive and/or negative impacts realized from the program Interviews

File Review

Data Analysis
Program data

VAC staff