Veterans Affairs Canada terminology and other government departments and services
For information on VAC’s terminology, please refer to the Organization and Resources pages on the Veterans Affairs Canada website. For more information on other government departments and services, please refer to the Government of Canada list of departments and agencies.
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Accessibility, Accommodation and Adaptive Computer Technology program (AAACT)
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A Shared Services Canada program that provides services and solutions to help the public service serve all Canadians, including those with disabilities. AAACT provides expertise in accessible digital content ensuring GC products and services are available to everyone. They offer training, tools, and testing services to help departments create accessible digital content (for example, documents, presentations, and web content) that is inclusive by design.
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Located in northern France, this memorial stands as an important symbol of remembrance and a lasting tribute to all Newfoundlanders who served during the First World War. A great bronze caribou – the emblem of the Royal Newfoundland Regiment – forms the heart of the memorial.
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Provides free advice, assistance and representation for individuals dissatisfied with decisions rendered by VAC with respect to their claims for entitlement to disability benefits, or any assessment awarded for their claimed conditions. The Bureau's advocates are dedicated exclusively to assisting clients in the redress process.
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Honours all Canadians who served during the First World War. It bears the names of those who died in France with no known grave and is located at the site of Canada’s victory during the Battle of Vimy Ridge in northern France.
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The branch responsible for supporting VAC to meet Government of Canada requirements in areas such as financial stewardship, corporate reporting and key accountabilities. The branch also provides internal corporate services including human resources, finance, information technology, information management, security and administration, procurement and contracting, integrated planning, and access to information and privacy activities.
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Client Service Delivery Network (CSDN)
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An aging integrated system that supports VAC employees in delivering Departmental benefits and services.
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The branch responsible for commemorating the achievements and sacrifices of those who served and continue to serve Canada in times of war, military conflict and peace. It also engages meaningfully with stakeholders and provides accessible, timely, accurate, clear, and objective communications services and products to Veterans, their families, VAC employees and Canadians in both official languages.
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Corporate Secretariat
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The division that supports the Minister of Veterans Affairs, the Office of the Minister of Veterans Affairs, and Departmental senior management by coordinating Ministerial briefings, monitoring and supporting the Departmental governance committees, Parliamentary and Cabinet activities, as well as managing Ministerial correspondence and the Client Relations Unit.
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A public-facing client portal that enables Veterans to apply for benefits, send secure messages, and track applications online with VAC.
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Service Delivery (SD)
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The branch responsible for delivering benefits and services and for providing social and economic support that respond to the needs of Veterans, our other clients and their families.
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Provides Veterans, Canadian Armed Forces and RCMP members, and their families, with timely, respectful hearings and fair, plain-language decisions.